Eaton
A global leader in power management, providing energy-efficient solutions for various industries.
Business Process Owner
Gather requirements, prioritize user stories, collaborate with IT, test, train, and support users.
Job Highlights
About the Role
The role involves working closely with business stakeholders and super users to uncover and document business requirements and expected benefits. Techniques such as value‑stream mapping, process mapping, interviews, and observation walks are used to gather this information. You will own the end‑to‑end lifecycle of assigned user stories, from creation through development. This includes writing user‑story format requirements, prioritizing based on business value, aligning with global business process owners, and collaborating with IT product owners, analysts, architects, and developers to refine and groom stories for development. Testing of the implemented functionality in a test environment is required to verify that the business requirements are satisfied. Additionally, you will create and help deliver training materials—work instructions, presentations, videos—to onboard new users. • Identify and document business requirements and anticipated benefits through stakeholder collaboration and techniques such as value‑stream mapping, interviews, and observations. • Manage user stories from creation to development, including documentation, prioritization, alignment with global business process owners, refinement with IT teams, and testing. • Develop and deliver training materials (work instructions, presentations, videos) for new users. • Provide responsive support to existing users via Viva Engage, MS Teams, and the enhancement request process.
Key Responsibilities
- ▸requirements gathering
- ▸user stories
- ▸testing
- ▸training materials
- ▸user support
- ▸value mapping
What You Bring
Candidates must have either a bachelor’s degree plus at least five years of relevant experience or ten years of experience without a degree. Required experience includes five years in services, sales, or manufacturing of electrical distribution products, proficiency with agile tools like Atlassian Jira or Microsoft Azure, and familiarity with change‑management methodologies such as ADKAR. The ideal person champions change, demonstrates a passion for continuous improvement, and solves complex problems with digital tools. Strong listening, empathy, communication, and presentation skills are essential, as is the ability to achieve results through collaboration with internal and external stakeholders, even in ambiguous situations. • Required qualifications: bachelor's degree with 5+ years experience or 10+ years without degree; 5 years in services, sales, or manufacturing of electrical distribution products; experience with agile tools (Jira, Azure); knowledge of ADKAR change‑management. • Desired skills: champion of change, continuous‑improvement mindset, strong communication and presentation abilities, empathy, ability to work through ambiguity, collaborative partnership with internal and external stakeholders.
Requirements
- ▸bachelor's
- ▸5+ years
- ▸jira
- ▸azure
- ▸adkar
- ▸change champion
Work Environment
Office Full-Time