Brookfield Properties
A global leader in real estate with a focus on commercial, retail, residential, and mixed-use properties.
Resident Services Manager (Part-Time)
Coordinate office activities, resident services, events & renewals for an apartment community.
Job Highlights
About the Role
The Business Coordinator role oversees general office activities for the apartment community, serving as the first point of contact for residents and delivering high-level customer service. Responsibilities include handling inquiries, coordinating service requests, supporting leasing functions, and managing social and resident-experience programs. • Serve as the first point of contact for residents, addressing questions and resolving issues or referring them as needed. • Prepare service requests, coordinate with contractors, and assist with move-in and move-out inspections. • Maintain knowledge of leasing policies, handle lease renewals, and act as liaison between residents and property staff. • Ensure compliance with company policies, fair housing laws, and affordable housing regulations. • Plan and manage monthly social events within budget, act as the property’s social media ambassador, and monitor resident-experience survey responses. • Perform administrative duties such as answering calls, proofreading materials, preparing correspondence, scheduling appointments, distributing mail, and maintaining records. • Drive resident retention and lease renewals, provide weekly renewal updates, and meet or exceed monthly renewal targets. • Supervise front desk and leasing employees, schedule and conduct training, and uphold high standards of customer service.
Key Responsibilities
- ▸resident liaison
- ▸service coordination
- ▸lease management
- ▸compliance
- ▸event planning
- ▸social media
What You Bring
The position requires at least a high school diploma or GED; additional vocational training is preferred. Candidates should have 1-2 years of customer service and resident retention experience.
Requirements
- ▸high school
- ▸ged
- ▸vocational training
- ▸customer service
- ▸resident retention
Benefits
The Gardens Columbus is located at 3701 Governors Club Blvd. Brookfield Properties believes that a one-size-fits-all approach doesn’t work for residential living, so its portfolio offers diverse options for every stage of life while delivering unparalleled quality, service, and support to residents. The company invites applicants who are ready to join the team. Brookfield Properties offers a full benefits package, generous paid time off, a 401(k) with company match, growth and advancement opportunities, a lucrative referral bonus, and a significant rental discount for on-site living.
Work Environment
Onsite