Abm Industries
Provider of integrated facility, infrastructure, and mobility services to commercial, industrial, institutional clients.
Business Operations Specialist
Supports program development and execution via coordination, documentation, and data analysis.
Job Highlights
About the Role
The Business Operations Specialist plays a key supporting role in the development and execution of facility and workplace programs (e.g., Operations, Workplace Experience, Communications, EV Charging, CMMS) to meet the evolving needs of our clients. Reporting to the ABM Account Director, this role assists in program coordination, process documentation, data analysis, and cross‑functional collaboration to ensure successful delivery of initiatives across a growing portfolio. • Develop and maintain facility program documentation, including playbooks, SOPs, and operational processes. • Track project timelines, milestones, and deliverables to align with program goals. • Collaborate with cross‑functional teams to gather requirements and support high‑uptime SLAs. • Document program scope, budgets, and status updates for leadership communication. • Collect and analyze operational data, tracking KPIs and program success metrics. • Assist with financial tracking, monitor budgets, and compile reports for internal and client use. • Support continuous improvement by evaluating programs, gathering feedback, and identifying optimization opportunities. • Ensure compliance with company policies and industry standards through documentation and follow‑up. • Prepare materials for presentations, meetings, and executive updates aligned with program goals. • Provide administrative and coordination support to the Facilities Program Management team.
Key Responsibilities
- ▸program documentation
- ▸timeline tracking
- ▸data analysis
- ▸budget monitoring
- ▸compliance management
- ▸cross‑functional coordination
What You Bring
• Bachelor’s degree in Business Administration, Operations, Facilities Management, or related field (preferred). • 2–4 years of experience in business operations, project coordination, or facilities support. • Familiarity with program or project management tools, documentation, and workflow systems. • Strong organizational skills with attention to detail and ability to manage multiple tasks in a fast‑paced environment. • Excellent written and verbal communication skills for diverse audiences. • Proficiency in Google Workspace (Docs, Sheets, Slides, Drive) or similar productivity tools. • Ability to work collaboratively with cross‑functional teams and external partners. • Analytical mindset with interest in using data to drive decisions and improvements.
Requirements
- ▸bachelor's
- ▸project management
- ▸google workspace
- ▸organizational
- ▸communication
- ▸analytical
Benefits
The position offers a salary range of $85,000 to $95,000, with the final offer dependent on education, experience, skills, location, and market data. Eligible employees may also participate in a company incentive or bonus program, and ABM provides a comprehensive benefits package.
Work Environment
Onsite