Wm
Leading provider of comprehensive waste management services across North America.
Operations Specialist
Provides clerical and admin support to managers, handling data, tickets, reports, and communications.
Job Highlights
About the Role
The role provides clerical and administrative support to departmental managers and helps coordinate daily operations, including recording and reporting data. The position involves creating, distributing, and closing customer tickets, maintaining departmental information, and communicating with supervisors, managers, customers, and employees about operational and scheduling matters. Key tasks include using software tools for procurement, time and attendance, safety incidents, and contract labor, assisting with data collection for incentive pay programs, processing payments, and supporting operational projects. The employee may also enter Service Machine SMART data and perform other duties as assigned. • Assist in troubleshooting and resolving safety, service, and operational issues • Create, distribute, and close daily customer tickets • Maintain and disseminate department‑related information each day • Communicate with supervisors, managers, customers, and employees about operations, dispatch, scheduling, and work assignments • Generate and maintain various reports as directed by the department manager • Use software tools for procurement, time‑and‑attendance tracking, safety incident logging, and contract‑labor management • Support data collection and reporting for incentive‑pay programs • Process payments and other financial tasks as needed • Contribute to implementation of operational projects • Enter and maintain Service Machine SMART data daily, when applicable
Key Responsibilities
- ▸ticket management
- ▸data entry
- ▸software tools
- ▸report generation
- ▸payment processing
- ▸issue troubleshooting
What You Bring
No supervisory responsibilities are required, and the role only requires a high school diploma or GED with no prior experience. Physical demands are minimal, involving keyboarding and occasional handling of light objects, with occasional exposure to typical office or landfill environments. • Minimum education: high school diploma or GED; no prior experience required • Physical requirements: keyboarding, occasional light‑object handling, occasional exposure to dirt, odors, noise, or weather
Requirements
- ▸high school
- ▸ged
- ▸no experience
- ▸keyboarding
- ▸light handling
- ▸no supervision
Benefits
WM offers a pay range of $19-$22 for a full-time, Monday‑Friday, 8:30 am‑5:30 pm schedule. The company emphasizes that a WM job provides more than a paycheck, creating opportunities for employees and their families. WM promotes stability, invests in its people with medical, dental, vision, 401(k) match, stock options, and offers an annual education assistance benefit. WM provides a competitive total compensation package that includes medical, dental, vision, life insurance, short‑term disability, a stock purchase plan, 401(k) match, paid vacation, holidays, and personal days. WM is North America’s largest waste‑management and environmental‑solutions provider, committed to sustainability, equal employment opportunity, and accommodations for candidates with disabilities. • Benefits include medical, dental, vision, life insurance, short‑term disability, stock purchase plan, 401(k) match, paid vacation, holidays, personal days, and annual education assistance
Work Environment
Onsite