Marketing Representative In House

About the Role

As a Marketing Representative In‑House you will manage pre‑arrival allocations for Hilton Grand Vacations Club members, RCI exchangers, renters and marketing‑identified customers staying on property. You will call assigned leads before they arrive to offer customer and marketing services and invite eligible guests to a qualified timeshare sales presentation during their stay, while providing professional customer service and coordinating in‑room calls after check‑in to schedule presentations. • Receive and manage pre‑arrival allocations for club members, exchangers, renters and marketing leads. • Call assigned leads prior to arrival to offer services and invite eligible guests to a timeshare sales presentation. • Provide professional customer service to all guests, projecting a positive company image. • Conduct in‑room calls after check‑in to schedule presentations for owners, renters and exchangers. • Follow up with guests to ensure satisfaction and maintain service standards. • Champion Hilton’s quality customer‑care culture across all marketing channels. • Handle personal workload, update reports, and maintain location operating standards. • Distribute authorized HGV information, collateral, and materials. • Follow gifting procedures and support concierge services. • Assist with tour or marketing‑related issues and communicate guest needs to resort operations. • Confirm appointments to improve tour reservation show rates. • Ensure delivery of all marketing initiatives. • Build and cultivate a collaborative team environment.

Key Responsibilities

• ▸pre‑arrival management
• ▸lead calls
• ▸in‑room calls
• ▸report updates
• ▸collateral distribution
• ▸appointment confirmation

What You Bring

• Available to work weekends, holidays, mornings, nights, and other required hours. • Able to fulfill reasonable requests from management. • Intermediate proficiency with Microsoft Office and operating systems.

Requirements

• ▸microsoft office
• ▸intermediate
• ▸operating systems
• ▸flexible schedule

Benefits

Do you love talking to people? Are you interested in helping them create memories? Come work for the best vacation ownership resort! There’s something truly outstanding about Hilton Grand Vacations. The foundation of our culture is built on creating memorable experiences and making a positive impact within our industry and the communities where we live and work. Our team members are the driving force behind these efforts, and their talent, passion, and dedication fuel the success of Hilton Grand Vacations. Hilton Grand Vacations is an equal opportunity employer that values diversity and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. We provide reasonable accommodations for individuals with disabilities throughout the job application, interview process, and employment. • First‑day benefits for new employees. • Competitive earnings package with uncapped commissions. • Comprehensive health care options (medical, dental, vision) emphasizing preventive care. • Paid Time Off for adventure, rest, or recuperation. • Automatic enrollment in the HGV Retirement Savings Plan. • Employee Discount Program (HiltonGO) with stays as low as $40 per night and friends & family discounts.

Work Environment

Office Full-Time