Hilton Grand Vacations
Hilton Grand Vacations is a global leader in vacation ownership with premium resorts.
Quality Assurance Specialist
Assist new owners with contracts, reservations, and post‑sale support.
Job Highlights
About the Role
Client Relations Specialists act as the primary liaison to customers during the follow‑up process related to contracts and deedings of new purchases. They ensure owners understand their paperwork, assist with reservations, conduct post‑sale follow‑up to reduce cancellations, and collaborate with Sales and Hospitality teams to maintain high‑quality service. They also provide technical assistance and guidance regarding ownership products and services. • Ensure new owners understand their paperwork and contracts. • Assist owners in making reservations and provide necessary information. • Conduct follow‑up and post‑sale contact to reduce cancellations and contract reversals. • Collaborate closely with Sales and Hospitality teams to maintain high‑quality customer service. • Provide technical assistance, support, and guidance regarding ownership products and services.
Key Responsibilities
- ▸contract review
- ▸reservation support
- ▸post‑sale follow‑up
- ▸customer liaison
- ▸technical assistance
- ▸team collaboration
What You Bring
Quality Assurance Specialist. We are seeking a strong‑minded individual to join our team as a Quality Assurance Specialist. This role sits at the end of the sales process and assists with closing documents as customers decide to purchase our vacation ownership product. Strong customer service skills and administrative experience are essential.
Requirements
- ▸quality assurance
- ▸customer service
- ▸administrative
Benefits
When you join Hilton Grand Vacations, you become part of a team dedicated to helping owners and guests worldwide make every vacation memorable. Hilton Grand Vacations is a leading vacation‑ownership company committed to turning guests’ vacation dreams into reality.
Work Environment
Office Full-Time