Lead Rental HVAC Branch Associate

About the Role

The Lead Rental HVAC Branch Associate works under moderate supervision, handling technical problem‑solving, determining solutions that meet product and customer specifications, and recommending actions to customers. The position also involves providing product and technical support, conducting customer training, and ensuring that the fleet, accessories, warehouse, and trucks are clean, maintained, organized, and ready for rent. • Oversee daily branch operations, handle customer inquiries, and dispatch technicians. • Perform job site surveys, deliveries, pickups, and installation of portable HVAC equipment. • Provide product and technical support, conduct customer training and briefings. • Troubleshoot technical issues and recommend solutions per product and customer specifications. • Maintain and organize fleet, accessories, warehouse, and trucks for optimal efficiency. • Complete and submit required paperwork, including order write‑ups and rental/sales agreements.

Key Responsibilities

• ▸site surveys
• ▸hvac installation
• ▸technical support
• ▸troubleshooting
• ▸fleet management
• ▸order processing

What You Bring

• High School Diploma or GED. • Minimum 3 years of customer service experience. • At least 1 year of supervisory experience. • Valid driver’s license. • Ability to lift 50 lb frequently, up to 75 lb occasionally, and climb a 10‑ft ladder. • Excellent verbal and written communication skills. • Strong phone and organizational abilities. • High attention to detail and accuracy. • Basic mechanical skills and comfort using hand tools.

Requirements

• ▸high school
• ▸customer service
• ▸supervisory
• ▸driver's license
• ▸mechanical
• ▸communication

Benefits

Compensation ranges from $80,750 to $113,250, with eligibility for short‑term cash incentives, and applications are accepted for at least three days after posting. Carrier is an equal‑opportunity employer, offering a comprehensive benefits package that includes health care, retirement, paid time off, disability, life insurance, tax‑advantaged accounts, and tuition assistance. The company employs approximately 56,000 people and continues to grow by pursuing innovative research and development in security, shipping, and HVAC technology. • Medical, dental, vision, and wellness incentive coverage. • Retirement plan options. • Paid vacation (up to 15 days), sick leave (up to 5 days), personal leave (up to 5 days), and holidays (up to 13 days). • Paid parental, family, and medical leave, plus bereavement, jury duty, and military leave. • Short‑ and long‑term disability, life and AD&D insurance. • Tax‑advantaged accounts such as HSA, healthcare spending, and dependent‑care spending accounts, plus tuition assistance.

Work Environment

Field