Service Area Manager

About the Role

The Service Area Manager will oversee and optimize the Services Department’s operations, ensuring projects are completed on time, within budget, and to the highest quality standards. This position coordinates with the corporate office, department managers, subcontractors, vendors, and administrative staff to streamline processes and maintain client satisfaction. Leadership responsibilities include managing day‑to‑day activities, supervising technicians and support staff, and fostering collaboration aligned with FMM’s core values of Quality, Teamwork, Integrity, Safety, and Versatility. The manager will also act as a primary point of contact for clients, handling concerns, providing updates, and ensuring contractual compliance. • Make decisions using the 5 values of FMM as your guide: Quality, Teamwork, Integrity, Safety, and Versatility • Manage day-to-day operations and scheduling of Facilities Technicians to perform general repairs and maintenance • Supervise technicians, project managers, site supervisors, and support staff, fostering collaboration and accountability across your region and with the corporate office • Quarterly review of each facility under responsible area for each technician • Assist “Client Service Center” to resolve unclear request • Assist technicians with issues at client facilities • Document employee performance for direct reports throughout the year and communicate action for implementation • Develop on-call schedule for all technicians • Engage with potential clients and effectively introduce and showcase the Company's full range of services • Ensure internal processes are followed to improve operational efficiency, reduce costs, and enhance project delivery • Adhere to operating procedures to ensure staff operates efficiently and effectively • Ensure training objectives are met for all staff within stated timeframe • Ensure all staff actively participates in department goals • Organize and lead weekly staff meetings with agenda and meeting minutes, ensuring four strategic meetings • Ensure client contract compliance is upheld • Manage vendor contracts, reviewing with clients as needed • Serve as a key point of contact for clients, addressing concerns, providing updates, and ensuring satisfaction with project outcomes • Schedule monthly visits with clients to ensure client satisfaction • Coordinate client relocations and startup of new locations, including any necessary purchases • Estimate and coordinate client construction projects from start to finish • Address problems with staff and vendors to provide seamless service to clients • Generate and send standard reports to clients • Review open and completed work orders to ensure accuracy of labor, parts, and vendor costs • Review preventive and on-demand work order billing • Oversee inventory control and provide monthly reconciliation and job cost allocation to administration • Oversee staff adherence to Vehicle Use Policy • Lead Emergency Response effort in the event of manmade or natural disaster • Provide courteous and prompt service to all internal and external client/customers and ensure company/client confidentiality • Identify opportunities and recommend methods to improve service, work processes, and financial performance • Assist co‑workers in completion of tasks and assignments to ensure continuity of service and contractual obligations are met or exceeded • Orient new co‑workers and actively support teamwork throughout the company • Participate in corporate and team meetings • Participate in trade‑specific organizations

Key Responsibilities

• ▸scheduling
• ▸work orders
• ▸inventory control
• ▸client liaison
• ▸reporting
• ▸project estimation

What You Bring

The role requires a blend of technical knowledge, project‑management expertise, and strong communication skills, with the ability to adapt to dynamic project demands. Candidates should possess relevant education or experience, a valid driver’s license, and the capacity to perform occasional field maintenance tasks. • Bachelor’s degree in business management, facility management, or construction management (or equivalent experience) • Minimum 5 years experience in a trade‑specific role and in a management role • Knowledge of both residential and commercial systems • Strong understanding of maintenance/construction processes, budgeting, scheduling, and safety regulations • Proficiency in project management software (CMiC, BuilderTrend, or similar) and Microsoft applications • Ability to perform maintenance‑related tasks in the field if needed • Problem solving and decision making under pressure • Good written and oral communication skills • Strong focus on customer relations • Strong organizational and time‑management skills • Ability to build and maintain relationships with clients, vendors, and team members • Adaptability to handle dynamic project demands and timelines • Valid driver’s license and clear driving record • Ability to pass a drug screen • Must be able to lift up to 15 pounds at a time • Ability to pass a Fit for Duty Screening • Company‑provided iPad or Laptop (dependent on company requirements)

Requirements

• ▸bachelor’s
• ▸5+ years
• ▸cmic
• ▸problem solving
• ▸customer relations
• ▸driver’s license

Benefits

FMM, a nationwide maintenance and construction firm serving residential and commercial clients, is seeking a motivated Service Area Manager for the Dallas region. The role provides a comprehensive compensation package and opportunities for advancement within a values‑driven organization. FMM is committed to high‑quality service, professional growth, and a supportive work environment. If you embody the company’s core values and are ready to lead a dedicated team, we look forward to your application. • 401(k) matching • Competitive salary • Health insurance • Opportunity for advancement • Paid time off • Health Insurance (FMM pays 50% of employee premium) • 401K Contribution (FMM matches employee contribution up to 3%) • Optional voluntary benefits • Paid Time Off • Paid Holidays • Employee Assistance Program • Company‑provided health club membership • Company vehicle and fuel card or vehicle allowance (dependent on company requirements)

Work Environment

Field