Hdr
HDR provides architecture, engineering, environmental, and construction services for infrastructure projects.
Tolling Analyst
Analyze toll data, support projects, and assist business development for tolling solutions.
Job Highlights
About the Role
In this role you will support project teams through data analysis, research, reporting, and the creation of technical work products while assisting project managers with scopes, schedules and budgets. The position offers a path toward becoming a tolling specialist or a broader consulting generalist, depending on individual strengths and interests. You will also contribute to business development activities, help draft proposals, and perform additional duties as assigned, supporting the overall growth of the practice. • Research tolling trends, technologies and policies to inform client strategies • Conduct deep data analysis using Excel, Power BI, relational databases and other tools • Monitor toll transaction data to identify discrepancies, trends and revenue opportunities • Reconcile tolling data across systems and vendors to verify accuracy and completeness • Analyze business processes and recommend improvements for efficiency and accuracy • Evaluate customer service center and system data to identify trends and opportunities • Support quality assurance reviews and recommend enhancements • Develop SOPs, training materials and technical documentation • Create deliverables including reports, presentations, diagrams and models • Assess end‑user experience for both customers and agents • Assist with scopes of work, cost estimates, contracts and procurement documents • Support toll program management tasks including design reviews and operational oversight • Apply HDR’s project management and QA/QC processes • Support general program management contracts for toll‑related work elements • Assist with business development efforts, including writing or reviewing proposals • Grow business development skills through industry engagement
Key Responsibilities
- ▸data analysis
- ▸data reconciliation
- ▸process improvement
- ▸qa review
- ▸sop development
- ▸report creation
What You Bring
• Bachelor's degree in engineering, planning, business, data analytics or related field • Minimum of 4 years of relevant experience • Proficiency in Microsoft Office applications such as Excel, Word, Visio and PowerPoint • Strong background in statistical analysis, reporting and data visualization • Excellent written and verbal communication skills • Ability to handle a wide variety of tasks simultaneously • Adaptability to client needs and willingness to work outside comfort zone • Experience with state DOTs, toll system integrators, planning organizations or toll authorities • Experience in business or technical management consulting • Familiarity with data reporting and analytical tools such as SQL, Power BI and/or Tableau • Local candidates preferred
Requirements
- ▸bachelor's degree
- ▸4+ years
- ▸microsoft office
- ▸data visualization
- ▸power bi
- ▸communication
Benefits
At HDR, our employee‑owners create a welcoming environment where each person is valued, respected and empowered to bring their authentic selves and new ideas to work every day. The company fosters a culture of inclusion both internally and in the communities it serves, constantly assessing its impact on the world.
Work Environment
Hybrid