HQ Director, Claims - Civil

About the Role

The incumbent will oversee and lead a team of claims professionals handling a broad portfolio of high‑exposure civil construction claims, including general liability, builders’ risk, professional liability, pollution, and workers’ compensation. Key responsibilities include managing complex claims, directing investigation, analyzing loss data, overseeing settlements within authority, and providing litigation strategy and guidance to legal and client leadership. The role also involves crisis response, training facilitation, safety and environmental advisory, executive summary preparation, quarterly claim reviews, compliance oversight, and participation in cross‑functional risk projects. • Manage high‑exposure civil construction claims across all lines (GL, builders’ risk, professional liability, pollution, WC). • Lead investigations, gather data, prepare submissions, and flag potential fraud. • Analyze loss data and recommend settlements and reserve levels to leadership. • Oversee claim settlements within permitted authority and direct litigation strategy with legal teams. • Provide crisis‑response guidance and facilitate claims‑related training for stakeholders. • Conduct quarterly claim reviews with financial and project leaders and ensure compliance with handling protocols. • Participate in domestic and international risk projects with cross‑functional teams. • Deliver performance feedback, conduct appraisals, and develop remote claim teams.

Key Responsibilities

• ▸claim management
• ▸data analysis
• ▸investigation lead
• ▸settlement oversight
• ▸litigation strategy
• ▸crisis response

What You Bring

This position is based in New York, NY, but can be performed from any US location. It is a regular, salaried exempt role within the Headquarters division, reporting to the Insurance and Claims family. The role requires a minimum of 10 years of experience and a bachelor’s degree. Qualifications include a bachelor’s degree in insurance, risk management, finance, business or a related field, at least ten years of relevant experience, and preferably CPCU, AIC, or ARM designations. Strong negotiation, contract, analytical, organizational, and communication skills are essential, along with proficiency in Microsoft Office and insurance risk‑management systems. Physical demands involve frequent sitting, climbing, stooping, handling objects, and occasional lifting up to 25 pounds, as well as mobility across construction sites, offices, and remote settings. The work environment varies from quiet office spaces to moderate‑to‑loud construction sites, requiring compliance with safety policies and applicable laws.

Requirements

• ▸10+ years
• ▸bachelor's
• ▸cpcu
• ▸aic
• ▸arm
• ▸microsoft office

Benefits

• Salary range: $166K‑$247K (NYC); $140K‑$209K (Chicago); $150K‑$224K (Seattle, Denver); $140K‑$209K (Washington DC); $166K‑$247K (California).

Work Environment

Office Full-Time