Front Desk Clerk

About the Role

Front Desk Clerks are responsible for creating positive guest experiences during check‑in and check‑out, managing reservations in the computer system, handling payments and invoices, and coordinating housekeeping and maintenance requests. They also maintain safety‑deposit boxes, restock the desk, provide local attraction information, and prepare reports for management. • Check guests in and out, ensuring memorable experiences • Enter and maintain reservation data in the system • Assist guests with reservation changes and availability inquiries • Generate invoices and collect payments for rentals and merchandise • Maintain safety‑deposit boxes • Process housekeeping and maintenance work orders • Restock front desk supplies and prepare arrival packets • Provide information on resort amenities and local attractions • Prepare correspondence and management reports

Key Responsibilities

• ▸reservation entry
• ▸invoice processing
• ▸work orders
• ▸safe deposits
• ▸report prep
• ▸guest check‑in

What You Bring

Candidates must have at least six months of customer‑service experience, strong English communication skills, a courteous professional demeanor, and flexibility to cover shifting schedules. Ability to multitask, prioritize duties and handle cash/credit transactions is required; prior front‑desk or resort hospitality experience is a plus. HGV offers full‑time medical, dental and vision coverage, a 401(k) match, PTO, and an inclusive, equal‑opportunity workplace. • Minimum six months customer‑service experience • Proficient English verbal and written communication • Courteous, professional attitude handling upset guests • Strong multitasking and prioritization skills • Experience with cash/credit transactions and front‑desk operations preferred

Requirements

• ▸customer service
• ▸english
• ▸cash handling
• ▸front‑desk
• ▸multitasking
• ▸professional demeanor

Benefits

HGV is hiring Front Desk Clerks for its Lake Tahoe resort, part of the Hilton family. New team members receive day‑one benefits such as daily pay, competitive hourly wages and a suite of travel and financial perks. The company emphasizes a family‑like culture and opportunities for career growth. • Competitive hourly base pay • Daily pay before payday • Discounted worldwide hotel rates • 401(k) plan with company match • Employee stock purchase program • Generous paid time off and sick leave • Tuition reimbursement and learning opportunities • Recognition and reward programs • Flexible schedule and ability to cover shifts on short notice • $19.00–$19.50 hourly rate based on experience

Work Environment

Onsite