Essential Utilities, Inc.
Provides essential water and natural gas services to millions of people across multiple states.
Technical Support Assistant
Administrative support for management, handling customer inquiries, data, SAP, and invoicing.
Job Highlights
About the Role
• Provide administrative support to management, including phone handling, typing, ordering supplies, filing, and scheduling meetings. • Produce reports, presentations, and documents using Word, Excel, and SAP. • Respond to customer inquiries about construction applications. • Compile and organize filings, draft correspondence, and submit documents to PUC and regulators. • Communicate with internal teams, customers, vendors, and contractors on issues and needs. • Assist the restoration process by placing PA One Calls, analyzing data, mapping information, obtaining meter reads, creating/updating work orders, and tracking data in SharePoint. • Process invoice requisitions, reconcile purchase card statements, manage confidential records, and arrange travel. • Maintain departmental databases and information systems. • Handle confidential records, SIRs, SLDs, approval letters, and gas applications. • Investigate report discrepancies and make administrative decisions. • Perform sedentary work with occasional lifting of up to 20 lb.
Key Responsibilities
- ▸report generation
- ▸data mapping
- ▸work orders
- ▸sharepoint
- ▸database maintenance
- ▸customer inquiries
What You Bring
• Require high school diploma or GED; 0‑2 years of general office experience. • Proficient in Microsoft Office and SAP. • Demonstrate strong initiative, judgment, and multitasking abilities. • Possess strong written and verbal communication skills. • Ability to collect, compile, and analyze data efficiently.
Requirements
- ▸high school
- ▸ged
- ▸microsoft office
- ▸sap
- ▸data analysis
- ▸multitasking
Benefits
Essential Utilities, Inc. operates the Aqua (water and wastewater) and Peoples and Delta (natural gas) brands, serving approximately 5.5 million people across ten states. The organization is committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status, offering a competitive benefits package and career‑growth opportunities.
Work Environment
Onsite