Guest Services Ambassador

About the Role

The Guest Services Ambassador is the first point of contact at the facility, creating exceptional first impressions and embodying JLL’s culture and values. This role ensures a welcoming, secure, and well‑managed reception area while supporting overall workplace operations. Day‑to‑day duties include greeting visitors, employees, and vendors; managing the visitor registration system; coordinating with security for access control; notifying staff of arrivals and arranging escorts; handling incoming calls; overseeing inbound deliveries; providing directions and information; and maintaining a clean, professional lobby. The Ambassador also responds to general inquiries, supports emergency response and building evacuations, keeps reception supplies and marketing materials stocked, provides administrative assistance to the workplace team, and documents workplace issues through service request channels. • Greet visitors, employees, and vendors in a professional and hospitable manner. • Manage visitor registration using appropriate technology systems. • Coordinate with security to ensure compliance with access control protocols. • Notify employees of visitor arrivals and arrange escorts as needed. • Answer, screen, and direct incoming calls via the reception console. • Handle inbound deliveries and coordinate distribution with the mail services team. • Provide general information and directions to visitors and employees. • Monitor reception and lobby areas to maintain cleanliness and professional appearance. • Respond to general inquiries and requests from employees and visitors. • Support emergency response procedures and building evacuations. • Maintain reception area supplies and marketing materials. • Provide administrative support to the workplace team as needed. • Document and report workplace issues through appropriate service request channels.

Key Responsibilities

• ▸visitor registration
• ▸access control
• ▸call handling
• ▸delivery management
• ▸emergency response
• ▸admin support

What You Bring

This on‑site position requires extended periods of sitting or standing at a reception console, regular computer use, and occasional light lifting of up to 15 pounds. The role operates in a dynamic, fast‑paced environment that values exceptional service and attention to detail. Required qualifications include a high school diploma (associate’s degree preferred), at least two years of experience in reception, hospitality, or customer service, a professional appearance, strong verbal and written communication skills, and basic computer proficiency with Microsoft Office. Experience with visitor management systems, G‑Suite, and the ability to stay composed under pressure are also essential. Preferred qualifications encompass an associate’s degree, experience in corporate reception or high‑end hospitality, background in concierge or technology‑focused customer experience, event coordination skills, knowledge of facilities operations, security awareness training, and familiarity with service request management systems. • Hold a high school diploma or equivalent; associate’s degree preferred. • Possess 2+ years of experience in reception, hospitality, or customer service roles. • Demonstrate professional appearance and excellent interpersonal skills. • Exhibit strong verbal and written communication abilities. • Show customer service orientation with the ability to anticipate needs. • Have basic computer skills, including proficiency with Microsoft Office applications. • Experience with visitor management systems and G‑Suite. • Maintain composure in high‑pressure situations and display attention to detail. • Prefer experience in corporate reception, high‑end hospitality, or concierge services. • Background in technology companies or similar corporate environments is a plus. • Experience with event or meeting coordination and facilities operations knowledge. • Security awareness training or certification is advantageous.

Requirements

• ▸associate degree
• ▸2+ years
• ▸microsoft office
• ▸visitor management
• ▸g suite
• ▸customer service

Benefits

The position is based on‑site in San Francisco, CA, with an estimated compensation range of $70,000–$75,000 per year. Benefits include a 401(k) plan with matching contributions, comprehensive medical, dental, and vision coverage, paid parental leave at 100% salary, paid time off, company holidays, and early access to earned wages through Daily Pay.

Work Environment

Onsite