HVAC TB Service Manager

About the Role

The role, under general direction, manages a truck‑based service business, driving growth in labor and material revenue, gross margin, and service asset management. It also deploys and maintains standardized tools, systems, and support for the Service Team while ensuring operational excellence and service growth. Key responsibilities include setting and monitoring team growth and profitability goals, leading the Service Team to ensure productivity, consistency, and quality, and managing warranty issue resolution. The manager also oversees customer relationships, monthly forecasting, overhead accounts, staffing levels, recruitment, performance planning, timesheet approval, safety compliance, bookings, and accounts payable/receivable, while identifying change‑order opportunities and building long‑term contractor and client relationships. Johnson Controls enhances the intelligence of buildings through a broad portfolio of products, technologies, software, and services, making buildings safer, more comfortable, efficient, and sustainable, ultimately supporting the missions of its customers. • Manage truck‑based service business and grow labor/material revenue and gross margin • Deploy and maintain standardized tools, systems, and support for Service Team • Set and monitor team growth and profitability goals • Lead Service Team to ensure productivity, consistency, and quality • Resolve warranty‑related issues and manage customer relationships • Assist with monthly forecasting and overhead account management • Maintain optimal staffing through labor forecasting, planning, and recruitment • Conduct performance reviews, quarterly one‑on‑one meetings, and develop performance plans • Approve timesheets and ensure completion of pre‑job checklists, daily debriefs, and safety reports • Handle bookings, accounts payable, and accounts receivable • Ensure safety performance and compliance with Zero Harm policy • Identify and pursue change‑order opportunities for additional work • Develop long‑term relationships with contractors, clients, consultants, and subcontractors

Key Responsibilities

• ▸tool deployment
• ▸profit monitoring
• ▸team leadership
• ▸warranty resolution
• ▸safety compliance
• ▸change orders

What You Bring

Effective leadership requires strong verbal and written communication, ownership of issues, multitasking with tact and persistence, and excellent organizational and time‑management skills. Customer satisfaction is a top priority. Required qualifications are a college degree or equivalent and a minimum of ten years of HVAC experience. Preferred credentials include a technical bachelor's degree, five years of supervisory experience, site coordination and project management experience, field experience with HVAC and digital controls, and proficiency with service management and financial accounting software. • Required: College degree or equivalent and 10+ years HVAC experience • Preferred: Technical bachelor's degree, 5 years supervisory experience, site coordination/project management, digital HVAC controls knowledge

Requirements

• ▸hvac experience
• ▸college degree
• ▸supervisory
• ▸project management
• ▸digital controls
• ▸service software

Benefits

Johnson Controls is a global leader in smart, healthy, and sustainable buildings, dedicated to reimagining building performance for people, places, and the planet. The company offers employees opportunities for meaningful projects, learning, and a supportive culture focused on physical, financial, and emotional wellbeing. Employees receive a competitive salary, 15 days of vacation in the first year, and a comprehensive benefits package that includes 401(k), medical, dental, and vision coverage from day one. Additional perks include extensive product training, cross‑training opportunities, a collaborative team environment, and a Zero Harm safety policy. The salary range for this position is $91,000‑$127,000, with a competitive bonus plan tied to individual, group, and corporate performance. Johnson Controls provides an extensive benefits package and is an equal employment opportunity and affirmative action employer. • Competitive salary $91,000‑$127,000 plus performance‑based bonus • 15 days vacation in first year and comprehensive benefits (401k, medical, dental, vision) from day one • Extensive product training and cross‑training opportunities • Collaborative team environment with a focus on employee wellbeing

Work Environment

Field