Heidelberg Materials North America
A leading supplier of construction materials, focusing on cement, concrete, aggregates, and innovative solutions.
Sr Customer Service Representative
Answer customer calls, manage orders, and resolve issues for Heidelberg Materials.
Job Highlights
About the Role
Key responsibilities include responding to customer calls with professionalism and accuracy, supporting order entry, scheduling, and product inquiries, and resolving issues by coordinating with internal teams. The role also requires maintaining detailed and organized customer records and contributing to a positive customer experience through effective communication. The position operates in an office‑based, customer‑focused environment with regular interaction with internal departments, external partners, and customers. Occasional site visits or off‑site communication may be required, and daily tasks involve using computers, phone systems, and digital platforms to manage orders and inquiries. • Respond to customer calls professionally and accurately • Support order entry, scheduling, and product inquiries • Resolve issues by coordinating with internal teams • Maintain detailed, organized customer records • Lead phone conversations with confidence • Use computers, phone systems, and digital platforms daily
Key Responsibilities
- ▸customer calls
- ▸order entry
- ▸scheduling
- ▸issue resolution
- ▸record management
- ▸digital platforms
What You Bring
We seek candidates who can work well with others while performing independently, demonstrate confidence in leading phone conversations, and have strong attention to detail and accuracy. The ideal applicant stays composed under pressure, communicates clearly, respectfully, and solution‑focused, and can guide customers effectively. • Communicate clearly to enhance the customer experience • Work independently and collaboratively • Exhibit strong attention to detail and accuracy • Remain composed and effective under pressure
Requirements
- ▸clear communication
- ▸customer focus
- ▸independent
- ▸teamwork
- ▸detail‑oriented
- ▸composed
Benefits
Heidelberg Materials offers a competitive base salary ranging from $62,640 to $75,160, complemented by an industry‑leading benefits package that includes health, dental, wellness, a pension plan with company contributions and RRSP matching, as well as training and development opportunities. The company fosters a supportive and collaborative work environment and provides accommodations for candidates with disabilities throughout the selection process. • Earn a competitive salary of $62,640–$75,160 plus benefits • Access health, dental, wellness, pension, RRSP matching, and training programs • Join a supportive, collaborative work environment with accommodations for disabilities
Work Environment
Office Full-Time