Sales Support Specialist

About the Role

The Sales & Support Specialist role is an outbound position that contacts existing customers and new leads to up‑sell products and services, retain at‑risk and high‑value accounts, and provide consultative solutions. The specialist uses company systems, educates customers on the Customer Portal, generates leads for territory representatives, and processes orders while meeting sales and quality metrics. • Use provided systems to call existing customers for satisfaction and product optimization through fact finding, active listening, and solution selling • Educate the customer on many uses and positive attributes of the Customer Portal • Create business leads for outside territory representatives • Set up appointments for OSRs to meet customers and review future needs and unresolved issues, then communicate findings to the appropriate OSR or PCM • Analyze customer needs with limited customer engagement • Utilize product knowledge and documentation to provide appropriate product recommendations • Generate incremental revenue for client partners • Measure job performance through various sales and quality metrics

Key Responsibilities

• ▸outbound calls
• ▸portal training
• ▸lead generation
• ▸appointment scheduling
• ▸needs analysis
• ▸product recommendation

What You Bring

Candidates should have at least one year of sales experience, strong communication and listening skills, and a self‑starter attitude capable of meeting deadlines in a high‑stress environment. A college degree or equivalent experience is preferred, along with familiarity with voicemail and email systems and a proven sales track record. • College degree or equivalent work experience preferred • Exemplary communication skills including written, verbal, and presentation abilities • Superior listening skills • Excellent customer service skills • Self‑starter with ability to meet deadlines in a high‑stress environment • Strong decision‑making abilities in an autonomous environment • Detail‑oriented and follow‑up focused • Familiarity with basic use of voicemail and electronic mail systems preferred • Minimum one year of sales experience required • Call center experience preferred • Proven sales track record

Requirements

• ▸college degree
• ▸communication
• ▸sales
• ▸call center
• ▸voicemail
• ▸decision‑making

Benefits

Sunbelt Rentals aims to be the customer's first choice in the equipment rental industry, offering a vast fleet of pumps, scaffolding, and construction tools along with knowledgeable staff. The company invests in its workforce with competitive benefits and extensive on‑the‑job training for eligible employees, and it constantly seeks talented individuals to support its growth across more than 1,000 North American locations. Base pay ranges from $29.77 to $40.94 per hour, with the final rate varying by location, education, training, and experience. Full‑time employees become eligible for a comprehensive benefits package—including health, dental, vision, 401(k) match, paid parental leave, disability, life and travel insurance, tuition reimbursement, and paid time off—after 30 days of employment. Sunbelt Rentals values diversity, teamwork, and employee recognition, offering paid vacation, sick days, holidays, floating holidays, inclusion and volunteer days, as well as career advancement opportunities. The company supports veterans and service members, and its extensive product mix spans climate control, industrial services, tools, oil & gas, power & HVAC, pile driving, pump solutions, scaffolding, and remediation services.

Work Environment

Field