Customer Service Specialist

About the Role

The specialist will serve as the primary point of contact for customers via phone and email, providing timely and effective solutions. Daily responsibilities include reviewing reports for accuracy, processing orders with precision, and collaborating with Sales, Agencies, and Operations to ensure seamless service. Maintaining high responsiveness and professionalism is essential, as is identifying process‑improvement opportunities and managing multiple priorities while meeting deadlines. • Serve as primary contact for customers via phone and email, delivering timely solutions • Review daily reports to ensure accuracy and efficiency • Process customer orders accurately and quickly • Collaborate with Sales, Agencies, and Operations for seamless service delivery • Identify and implement process improvements to boost efficiency • Manage multiple priorities while meeting deadlines with accuracy • Utilize LinkedIn Learning and cross‑company project opportunities for professional development • Participate in employee‑led Business Resource Groups and a paid volunteer day

Key Responsibilities

• ▸customer contact
• ▸report review
• ▸order processing
• ▸process improvement
• ▸priority management
• ▸collaboration

What You Bring

We are seeking a Customer Service Specialist who is passionate about building relationships, solving problems, and driving continuous improvement. In this fast‑paced environment, proactive thinking and creative solutions make a real impact, and you will act as a trusted partner for our customers, delivering exceptional service and helping shape the future of customer experience. We prefer candidates with a Bachelor’s degree or equivalent experience and at least two years of customer‑service experience. Strong problem‑solving abilities, sound business decision‑making, and proficiency in Microsoft Office are required, while SAP experience and familiarity with Delta Faucet products are a plus. The ideal applicant thrives in a dynamic environment, balancing multiple tasks with accuracy and urgency. • Maintain high responsiveness and professionalism with quick turnaround times • Hold a Bachelor’s degree or equivalent experience; minimum 2 years in customer service • Demonstrate strong problem‑solving skills and sound business decision‑making • Proficient in Microsoft Office; SAP experience and knowledge of Delta Faucet products a plus • Thrive in a dynamic environment, balancing tasks with urgency

Requirements

• ▸bachelor's
• ▸2 years
• ▸problem solving
• ▸microsoft office
• ▸sap
• ▸customer service

Benefits

At Delta Faucet, our people are our greatest assets, and we value diverse perspectives and an inclusive culture. You will have the opportunity to shape our brand’s future alongside passionate professionals committed to excellence and innovation. Joining us means leading progressive growth and making a significant impact within a leading organization. We offer a culture recognized for equality, diversity, inclusion, flexibility, and work‑life balance. Comprehensive wellbeing plans include retirement, savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial health. Learning and development are supported through LinkedIn Learning, internal cross‑company projects, and employee‑led Business Resource Groups, plus a paid volunteer day to give back to the community. The role is full‑time with a hiring range of $20.70‑$32.45 USD, dependent on experience, education, location, and skills. Delta Faucet is an equal‑opportunity employer committed to merit‑based decisions and compliance with all applicable laws, including E‑Verify verification of employment eligibility. We prohibit discrimination based on protected characteristics and strive for an inclusive workplace for all employees. • Benefit from a culture that promotes equality, diversity, inclusion, and work‑life balance • Access comprehensive wellbeing plans, retirement options, tuition reimbursement, and incentive programs

Work Environment

Field