Resident Service Coordinator

About the Role

Join Our Team as a Resident Service Coordinator – Enhance the Resident Experience! Are you passionate about customer service and creating positive living environments? We're looking for a dedicated Resident Service Coordinator to join our team! In this role, you will play a key part in managing resident services, assisting with property operations, and ensuring smooth administrative processes. You’ll engage directly with residents and help ensure their needs are met, all while working in a dynamic and collaborative environment. As a Resident Service Coordinator you’ll manage resident interactions, support property management tasks, and ensure overall resident satisfaction by planning events, conducting property inspections, maintaining resident files, and facilitating communication between residents and leadership. • Plan and organize resident events to boost community engagement. • Respond to resident feedback within 24 hours using the Resident Feedback system. • Record all resident correspondence in Yardi. • Conduct weekly property inspections focusing on balconies, patios, and amenities; inspect apartments as needed. • Maintain accurate resident files, manage renewals, retention programs, and lease changes. • Assist with in‑house transfers, roommate adjustments, and prepare renewal letters. • Support the Property Manager and Assistant Property Manager with paperwork flow and task execution. • Contribute input for weekly and monthly staff meeting agendas. • Ensure compliance with federal and state Fair Housing laws and company policies.

Key Responsibilities

• ▸event planning
• ▸feedback system
• ▸yardi entry
• ▸property inspections
• ▸lease management
• ▸compliance

What You Bring

• Possess 3–5 years of relevant experience, including sales or customer‑service training. • Demonstrate proficiency with software applications, smartphones, and reporting/analysis tools. • Exhibit excellent communication, interpersonal, and problem‑solving skills.

Requirements

• ▸3-5 years
• ▸sales
• ▸software
• ▸smartphones
• ▸reporting
• ▸problem solving

Benefits

We offer a comprehensive benefits package designed to support both your personal well‑being and professional growth, including a 20% rent discount, base pay of $22–$24 per hour, $100 new lease commissions, shared renewal commissions paid monthly, $300 Morgan Essentials paid quarterly, and an employee referral program that can earn up to $750 per referral. Additional benefits include education and tuition reimbursement, medical, dental, vision, life/AD&D insurance, short‑ and long‑term disability, a 401(k) retirement plan with company match, generous paid time off with 10 holidays and sick leave, an employee assistance program, and various employee discounts.

Work Environment

Onsite