Account Support Specialist

About the Role

The role focuses on supporting Procure to Pay customers by handling invoice and purchase order issues, ensuring accurate data entry into third‑party systems, and facilitating dispute resolution. Work is performed in compliance with established procedures, identifying and resolving clearly defined problems, and demonstrating data‑analysis skills to address missing or inconsistent information. The position operates under general supervision, may be paired with a mentor, and may involve providing guidance to junior staff. • Performs account maintenance for EDI orders such as verification of address and/or variations, Sold-To, Translator, EDI Location, and B2B Warehouse location numbers. • Researches and resolves invoice/PO upload failures received through email notification. • Manually upload corrected invoices into the third‑party P2P system. Create disputes in the cloud‑based collection’s platform Get Paid. • Review invoice status in P2P systems ensuring invoices are resolved and updated status is available in collection’s platform. • Identify mismatched POs and orders in P2P system. Research missing orders with sales or branches and resolve for manual upload. Resolve PO issues with the Credit Manager and customer. • Manually upload all credit memos to the P2P system ensuring proper invoice accounting. • Ensure credit and bills are uploaded and post to the system appropriately and audit the system for partial credits and ensure accurate application to invoice.

Key Responsibilities

• ▸edi maintenance
• ▸invoice upload
• ▸dispute management
• ▸po reconciliation
• ▸credit auditing
• ▸data analysis

What You Bring

The job is based in a comfortable indoor setting, mainly seated with occasional movement and occasional lifting of light items. Travel is minimal, typically less than 5 % overnight. A BS/BA in a related discipline is usually required, although a MS/MA may be acceptable with less experience. Candidates typically have 0‑2 years of relevant experience. Preferred candidates have experience with construction product account administration and electronic order account maintenance, an excellent customer‑service record, and familiarity with Oracle order processing. Basic Excel skills and strong research abilities are also valued, and the ideal candidate resides in the Central or Mountain Time Zone.

Requirements

• ▸bs/ba
• ▸0‑2 yrs
• ▸oracle
• ▸excel
• ▸account admin
• ▸customer service

Benefits

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job by being deeply knowledgeable, fully capable, and always dependable, with associates driving this commitment.

Work Environment

Office Full-Time