Executive - Guest Relations

About the Role

The Executive – Guest Relations is responsible for the overall operation of the reception area, ensuring it remains clean, tidy, and secure while complying with workplace safety standards. This role also oversees housekeeping upkeep and maintains a welcoming environment for visitors and staff. Key duties include managing all incoming calls and directing them to the appropriate departments, maintaining front‑desk logs, visitor badges, and contractor registers, and coordinating client visits in partnership with facility teams. The role also monitors conference‑room bookings, arranges meeting‑room setups, and works with vendors to provide food and beverage services for meetings and events. The position focuses on delivering exceptional guest experiences by greeting and guiding visitors, handling complaints promptly, and providing personalized recommendations. It collaborates with various internal departments to meet guest needs and builds rapport that fosters loyalty. • Handle reception calls and EPBAX management. • Direct incoming calls to appropriate departments or stakeholders. • Maintain front‑desk records, visitor logs, and issue badges per security process. • Keep contractor registers, tracking entry, exit, and attendance. • Coordinate client visit arrangements with facility teams. • Monitor conference‑room bookings and set up meeting rooms per requests. • Liaise with vendors for food and beverage supplies for meetings. • Organize meetings and events efficiently. • Greet and guide visitors or clients, notifying staff of arrivals. • Manage visitor and contractor registration. • Book and arrange conference rooms for RBD Ferns Icon visitors. • Redirect incoming calls as needed. • Ensure exceptional guest experiences and satisfaction. • Resolve guest complaints promptly. • Coordinate with departments to meet guest needs. • Welcome guests and provide personalized service and recommendations. • Build rapport with guests to foster loyalty.

Key Responsibilities

• ▸call management
• ▸front‑desk logs
• ▸visitor badges
• ▸contractor register
• ▸conference booking
• ▸meeting setup

Work Environment

Onsite