Call Center - Inside Sales Agent (On-Site) - Full Time

About the Role

As a Call Center Inside Sales Agent you will support homeowners exploring remodeling projects by qualifying interest, setting appointments, and delivering an exceptional first impression. You will work with customers across all Mad City markets and guide them toward solutions they love. The role involves managing inbound and outbound calls in a fast‑paced environment, partnering with scheduling teams to verify appointments, using pre‑built scripts to engage customers, and participating in department contests to achieve personal and team goals. • Manage inbound and outbound calls in a fast‑paced environment • Verify and confirm appointments with scheduling teams • Use scripts to engage customers and propose home‑project solutions • Join department contests and meet personal and team goals • Ensure reliable attendance and consistent performance • Operate within call‑center hours 8 am–9 pm, seven days a week

Key Responsibilities

• ▸call management
• ▸appointment verification
• ▸scripted outreach
• ▸lead qualification
• ▸appointment setting
• ▸performance targets

What You Bring

Mad City values strong communication, an outgoing personality, motivated and competitive energy, professional presence, reliability, multitasking ability, and comfort with technology. Even without call‑center experience, the company will teach the necessary skills. • Demonstrate strong communication and an outgoing personality • Maintain professional presence and a team‑first mindset • Multitask, prioritize, and stay organized • Navigate technology and computer applications confidently

Requirements

• ▸communication
• ▸team‑first
• ▸multitasking
• ▸technology
• ▸reliability
• ▸outgoing

Benefits

Mad City Windows & Baths, a Renuity Company, is seeking motivated, outgoing individuals for its Call Center Inside Sales team. The full‑time role offers night and weekend shifts (1 pm–9 pm) with a $16/hr base plus uncapped commission, leading to average earnings of $50‑70 k per year. No prior experience is required, and the company promotes from within. The position offers uncapped earning potential (most agents earn $50‑70 k/year), rapid advancement (many move up within six months), a brand‑new expanded call‑center workspace, multiple shift options, and operating hours of 8 am–9 pm seven days a week. Benefits include medical, dental, vision, life, and disability insurance, paid parental leave, a 401(k) retirement plan, generous PTO and paid holidays, as well as continuous team events, incentives, and company celebrations. Mad City Windows & Baths, part of Renuity, combines local expertise with a national brand to build the future of home improvement, offering career growth opportunities—100% of current marketing leaders started in entry‑level roles. The company is an equal‑opportunity employer and embraces diversity and inclusion. • Earn uncapped commissions (average $50‑70 k/year) • Work in a brand‑new expanded call‑center workspace • Choose from multiple shift options based on business needs • Receive medical, dental, vision, life, and disability insurance • Get paid parental leave and generous PTO with holidays • Participate in 401(k) retirement savings program • Enjoy continuous team events, incentives, and celebrations

Work Environment

Field