Operations Manager Roll Off

About the Role

This role is responsible for onboarding, developing, coaching, mentoring, and performance management of all drivers and helpers, establishing and maintaining positive relationships with front‑line employees, and spending the majority of the day in the field. • Provide tools, instruction, and feedback to new frontline employees for successful daily duties. • Conduct daily meetings with new frontline employees to ensure consistent communication and onboarding support. • Maintain timely, consistent touchpoints with frontline employees. • Review best practices regularly to enhance daily performance. • Support frontline employees’ career‑goal development and progress. • Identify improvement opportunities and collaborate with employees to ensure continued success. • Practice and solicit feedback on coaching conversations. • Lead by example to promote safety practices and teach the "WM Way." • Conduct root‑cause investigations for injuries and incidents, applying discipline and retraining as needed. • Document and maintain records required by regulatory agencies such as the DOT. • Review and audit daily route operation documentation (DVIRs, time and attendance, open tickets) and follow up appropriately. • Visit customers and sites to evaluate and resolve safety issues and explore service alternatives.

Key Responsibilities

• ▸employee onboarding
• ▸coaching
• ▸safety audits
• ▸compliance docs
• ▸route review
• ▸site visits

What You Bring

The position operates in a hybrid office/plant environment, requiring use of standard office equipment and occasional field work; reasonable accommodations are provided for individuals with disabilities. WM is an equal‑opportunity employer in the United States and Canada and provides accommodations during the selection process. The role may require a REAL ID or TSA‑approved alternative for travel. • Associate’s degree (or equivalent) or high school diploma with two years relevant experience. • Minimum age 18 and legally authorized to work in the job location. • Valid driver’s license. • Preferred: successful completion of the WM Operations Manager Trainee program. • Preferred: two years of transportation management experience.

Requirements

• ▸associate’s
• ▸driver's license
• ▸trainee program
• ▸transport mgmt
• ▸two years

Benefits

Eligible employees receive a competitive total compensation package that includes medical, dental, vision, life insurance, short‑term disability, a stock purchase plan, 401(k) match, paid vacation, holidays and personal days, with variations by site.

Work Environment

Field