Home Services Coordinator

About the Role

• Manage and track active maintenance agreements, including renewals, expirations, and customer outreach • Coordinate scheduling and follow‑up for maintenance visits • Assist in promoting and converting maintenance agreements when opportunities arise • Order, track, and coordinate parts required for maintenance and service jobs • Communicate with vendors and internal teams to ensure timely part availability • Maintain accurate records of parts usage and job readiness • Process manufacturer and labor warranty claims accurately and timely • Maintain warranty documentation and ensure compliance with vendor requirements • Act as liaison between technicians, vendors, and internal teams regarding warranty matters • Identify and document potential sales leads from maintenance and service interactions • Communicate leads to the appropriate sales or service leadership teams • Support technicians by ensuring job information, parts, and documentation are complete • Maintain accurate records in company systems related to maintenance, parts, and warranties • Communicate professionally with customers regarding service updates, agreements, and follow‑ups • Support dispatch and service teams as needed to ensure a positive customer experience

Key Responsibilities

• ▸maintenance agreements
• ▸parts coordination
• ▸warranty claims
• ▸record management
• ▸customer communication
• ▸lead identification

What You Bring

Custom Air & Plumbing is seeking a detail‑oriented and customer‑focused Home Services Coordinator to support our service and maintenance operations in Sarasota, FL. The role manages maintenance agreements, coordinates parts and warranty processes, and identifies service and sales opportunities that contribute to business growth. The ideal candidate is organized, proactive, and comfortable working cross‑functionally with technicians, dispatch, vendors, and customers to ensure a smooth and efficient service experience. Qualifications include prior experience in HVAC, plumbing, or home services coordination, strong organizational and time‑management skills, and the ability to handle multiple priorities in a fast‑paced environment. Excellent communication and customer‑service abilities are required, and proficiency with scheduling software, CRM, or service‑management systems is preferred.

Requirements

• ▸hvac
• ▸plumbing
• ▸scheduling
• ▸crm
• ▸service‑management
• ▸customer service

Benefits

We offer competitive compensation, a comprehensive benefits package, paid time off and holidays, ongoing training and development, and career‑growth opportunities within a growing organization. The work environment is supportive and team‑oriented. Custom Air & Plumbing is an Equal Opportunity Employer. In compliance with the ADA, reasonable accommodations are available for qualified individuals with disabilities.

Work Environment

Field