Monarch Communities®
Developer and operator of wellness‑centered senior living communities offering personalized services and maintenance‑free living.
Lead Concierge
Leads concierge team, manages front desk, handles calls, admin support, and resident services.
Job Highlights
About the Role
The Lead Concierge position, reporting to the Business Office Manager, is a full‑time, non‑exempt role with an hourly wage of $24‑$25. This leader oversees the Concierge Team, creates a positive first impression for visitors, and supports sales and marketing through community information and clerical assistance across departments. Key duties include scheduling front‑desk coverage, assigning and tracking daily tasks, and assisting senior leadership with special projects. The role also manages office supplies and equipment, handles incoming calls and mail, maintains emergency contact logs, monitors security systems, and supports billing, credit‑card reconciliation, and HR clerical functions. Participation in training and compliance with federal, state, and local regulations are essential. • Schedule Concierge Team members for front‑desk coverage • Assign and ensure completion of daily tasks • Assist Business Operations Director and Executive Director with special projects • Maintain office supplies and equipment • Answer and screen all incoming calls professionally • Receive and process community mail • Update emergency phone numbers and resident emergency face sheets • Monitor security alarms, emergency call system, and front‑door security • Reconcile credit‑card receipts for senior staff • Support billing functions and resident billing inquiries • Perform HR clerical duties: schedule interviews, verify references, process pre‑hire packets, order badges/uniforms • Participate in all scheduled in‑service training • Ensure compliance with federal, state, and local regulations
Key Responsibilities
- ▸front‑desk scheduling
- ▸task management
- ▸security monitoring
- ▸billing support
- ▸hr clerical
- ▸regulatory compliance
What You Bring
Candidates should preferably hold a high school diploma, possess strong interpersonal skills, and have experience working with senior populations. Proficiency in Microsoft Office and the ability to learn new software are required, along with physical capability to stand, walk, lift up to 25 lbs, and perform various motor tasks. • High school diploma preferred • Strong interpersonal skills for diverse interactions • Experience working with senior population • Proficient in Microsoft Office (Windows, Outlook, Excel) and quick to learn new applications • Physical ability to lift/carry up to 25 lbs and perform various motor tasks
Requirements
- ▸high school
- ▸microsoft office
- ▸interpersonal
- ▸senior experience
- ▸physical ability
Benefits
Full‑time employees receive comprehensive benefits, including medical, dental, and vision insurance, life and AD&D coverage, short‑ and long‑term disability, an FSA, employee assistance program, 401(k) with company match, paid time off, holidays, tuition reimbursement, and referral bonuses. • Health, dental, and vision insurance • Life and AD&D insurance, short‑ and long‑term disability • Flexible Spending Account (commuter/parking) • Employee Assistance Program • 401(k) with company match • Paid time off and holidays • Tuition reimbursement • Employee and resident referral bonuses
Work Environment
Onsite