Senior Manager, Customer Data & Analytics

About the Role

The role provides strategic leadership across two to three teams or high‑impact initiatives, guiding innovative technology solutions from concept through execution to meet complex, enterprise‑level business needs. • Define and implement data strategy and governance across Sales, Customer Experience, Brand & Marketing, and Pricing functions. • Lead a multidisciplinary team of data engineers, analysts, and support staff to deliver data pipelines, warehouses, lakes, dashboards, reports, and AI‑driven analytical models. • Drive innovation and best practices in data engineering, AI/analytics, and data management while ensuring data quality, integrity, security, and compliance. • Manage team budget, resource planning, and supplier relationships; provide coaching, mentoring, and foster a learning culture.

Key Responsibilities

• ▸data strategy
• ▸data governance
• ▸data pipelines
• ▸ai models
• ▸data quality
• ▸team leadership

What You Bring

WM Digital is seeking a forward‑thinking Senior Manager, Customer Data & Analytics to shape and scale data engineering, data management, and product support capabilities that power our Customer businesses. This leader will partner closely with stakeholders to transform data into trusted insights, accelerate decision‑making, and deliver meaningful customer impact at enterprise scale. • Required: Bachelor’s degree in CS, MIS, Business Administration or equivalent experience; 8+ years of relevant experience. • Preferred: Project Management certification, ITIL, Certified Software Test Engineer, experience with AI tools and technologies. • Technical skills: SQL, Snowflake, AWS or Azure, data warehousing, ETL, data modeling, data visualization, and familiarity with GenAI/Agentic AI. • Physical demands: repetitive motions, eye/hand/foot coordination, sitting, talking, hearing; office setting with standard equipment.

Requirements

• ▸bachelor's
• ▸8+ years
• ▸project management
• ▸sql
• ▸snowflake
• ▸aws

Benefits

The position is based in downtown Houston, TX, operating onsite Monday through Thursday with a flexible work‑from‑home day on Friday, in a professional office environment that requires standard office equipment and occasional travel. WM offers a competitive total compensation package that includes medical, dental, vision, life insurance, short‑term disability, a stock purchase plan, 401(k) match, paid vacation, holidays, and personal days, with variations by site. • Benefits: medical, dental, vision, life insurance, short‑term disability, stock purchase plan, 401(k) match, paid vacation, holidays, personal days. • Location: onsite Houston headquarters Monday‑Thursday, flexible remote Friday; occasional travel may require REAL ID.

Work Environment

Office Full-Time