Senior Staff Product Designer

About the Role

The company is seeking a senior‑level Principal (Senior Staff) Product Designer who will use design strategically to shape product strategy and ensure consistent, compelling experiences across desktop, tablet, and mobile SaaS touchpoints. The role involves identifying, proposing, and leading transformation projects, navigating uncertainty, and balancing business requirements, customer needs, and innovative concepts while mentoring fellow designers. In this role you will drive company‑wide design initiatives, partner with the VP of Design and cross‑functional leadership, and champion user‑centered outcomes across the platform. You will also mentor designers and help shape the evolving design strategy. • Develop deep expertise across the entire platform and own design‑driven projects. • Collaborate with the VP of Design to prioritize work that drives customer success. • Partner with product owners and developers to create clear, compelling interfaces aligned with user stories. • Rapidly prototype visual and interaction solutions and advocate for “North Star” projects. • Conduct user research and generate insights to inform product design and measurable outcomes. • Validate ideas through experimental design and research methods. • Foster empathy for users throughout the organization. • Invent and institutionalize reusable interaction patterns and systems. • Uphold high craftsmanship standards and align design methodology with business expectations. • Influence product strategy and work closely with R&D leadership and General Managers. • Champion emerging design, innovation, and interaction trends. • Select new design tools and processes for the team. • Mentor designers, building context, decision‑making skills, and user empathy. • Coordinate across ServiceTitan to focus key customer journeys and champion company‑wide initiatives.

Key Responsibilities

• ▸platform expertise
• ▸interface design
• ▸rapid prototyping
• ▸user research
• ▸interaction systems
• ▸tool selection

What You Bring

The ideal candidate has a proven track record designing modern SaaS or enterprise platforms, a portfolio that demonstrates impactful customer experiences, and strong interaction and visual design skills. They excel at organization, stakeholder collaboration, storytelling, and applying design‑thinking to drive customer‑centered outcomes. Leadership, mentorship, and the ability to discuss design with executives are essential. • Designed modern SaaS or enterprise platforms with measurable business impact. • Strong interaction and visual design expertise. • Ability to organize and execute across multiple stakeholder groups. • Passion for solving complex product problems with simple design solutions. • Experience in strategy, research, information architecture, and interaction design. • Collaborative mindset to build cohesive products with other designers. • Excellent communication and storytelling to articulate design rationale. • Confidence presenting design concepts to executives and industry leaders. • Proficiency in design‑thinking methodologies for customer‑centric outcomes. • FSA, HSA, 401k match, and telehealth with One Medical membership.

Requirements

• ▸saas
• ▸interaction design
• ▸visual design
• ▸design thinking
• ▸stakeholder collaboration
• ▸executive communication

Benefits

ServiceTitan offers flexible time off and an autonomous work environment, along with learning and development programs and leadership training for Titans at all levels. Recognition is provided through Bonusly, peer‑nominated awards, and other incentives. Comprehensive health benefits include company‑paid medical, dental, and vision coverage, FSA/HSA options, 401k match, and telehealth services via One Medical. The salary range for this role in the United States is $185,300 – $247,800, complemented by an annual bonus, equity, and a holistic benefits suite. Compensation for candidates outside the United States varies by location and will be discussed during the hiring process. Total compensation reflects skills, performance, experience, and geographic factors. • Flexible time off and autonomous work environment. • Learning and development opportunities plus leadership training. • Bonusly and peer‑nominated awards for recognition. • Company‑paid medical, dental, vision (100% employer‑paid options, 90% for dependents). • Parental leave, up to $20k fertility services, surrogacy and adoption reimbursement. • On‑demand maternity support via Maven Maternity and free breast‑milk shipping. • Pet insurance, legal advisory, and financial planning tools.

Work Environment

Office Full-Time