Technical Support Specialist

About the Role

The CSA role involves using support tools to assist customers via phone, chat, email, and screen‑sharing sessions. You’ll become a product expert, craft creative solutions and workflows, and influence product changes by reporting bugs. Additionally, you will champion customer needs by sharing feedback with internal stakeholders. • Provide customer support via phone, chat, email, and screen‑sharing. • Create tailored solutions and workflows as a product expert. • Report bugs and track their resolution with development teams. • Convey customer feedback to internal stakeholders. • Apply strong critical‑thinking, problem‑solving, and troubleshooting skills.

Key Responsibilities

• ▸customer support
• ▸solution design
• ▸bug reporting
• ▸feedback management
• ▸problem solving
• ▸support tools

What You Bring

We seek candidates with strong people skills – empathetic, patient, confident, good‑humored, and able to interact with diverse personalities. The ideal person thrives in a feedback‑oriented, rapidly changing environment, is self‑motivated, and can master complex software. Strong critical‑thinking, problem‑solving, and troubleshooting abilities are essential, and QuickBooks or accounting knowledge is a plus. • Demonstrate empathy, patience, confidence, and good humor in interactions. • Thrive in a fast‑changing, feedback‑driven environment. • Master complex software independently. • QuickBooks or accounting knowledge is a plus.

Requirements

• ▸empathy
• ▸problem solving
• ▸quickbooks
• ▸complex software
• ▸critical thinking
• ▸adaptability

Benefits

Ready to be a Titan? We accompany our customers every step of the way, from partnership to the end of their journey, working hard while having fun. If you’re excited about helping small business owners in the trades, love technology, and aren’t afraid of a challenge, our customer support team is where you belong. As a Customer Support Advocate (CSA) you’ll become a ServiceTitan subject‑matter expert and quickly grow your career. Our CSAs enjoy the highest internal transfer rate and endless opportunities to build exceptional customer experiences. We support your career with flexible time off, flextime, and autonomous work, plus extensive learning and development programs including onboarding and leadership training. Recognition comes through Bonusly, peer‑nominated awards, and more. Our holistic benefits cover company‑paid medical, dental, vision, FSA/HSA, 401k match, telehealth, parental leave, fertility services up to $20k, surrogacy, adoption reimbursement, maternity support, breast‑milk shipping, pet insurance, legal advisory, and financial planning tools. The expected hourly rate for U.S. candidates is $19.42‑$25.96, with compensation varying globally based on location. Total compensation includes base salary, an annual bonus, equity, and the comprehensive benefits package described above. • Enjoy flexible time off, flextime, and autonomous work. • Access extensive learning, onboarding, and leadership training. • Earn recognition through Bonusly and peer‑nominated awards. • Receive company‑paid medical, dental, vision, FSA/HSA, 401k match, and telehealth. • Benefit from parental leave, fertility services up to $20k, surrogacy, adoption reimbursement, maternity support, breast‑milk shipping, pet insurance, legal advisory, and financial planning tools. • Receive annual bonus, equity, and a comprehensive benefits suite. • Earn an hourly rate of $19.42‑$25.96 (U.S.) plus additional compensation.

Work Environment

Onsite