On-site HVAC Scheduler / Dispatcher

About the Role

Under the direct supervision of the Pod Team Manager, you will receive and schedule customer service calls, manage the schedules of assigned technicians and mechanics, and ensure that preventative maintenance is completed on time while aligning with monthly forecasting goals. You will debrief technicians daily, resolve concerns quickly, assess job completion, and collaborate with billing and support coordinators to advance completed jobs through the business process. This includes coordinating labor to customer needs, communicating action plans, following up on expectations, and keeping customer account information up to date in NxGen. • Receive and schedule customer service calls, managing technician and mechanic schedules. • Ensure schedules support timely preventative maintenance and meet monthly forecasting goals. • Daily debrief technicians/mechanics, resolve concerns, and assess job completion. • Coordinate with billing and support coordinators to move completed jobs through business processes. • Align labor to customer service needs, communicate action plans, and follow up on customer expectations. • Maintain up‑to‑date customer account information in NxGen and handle parts ordering, PO creation, and service quotes. • Participate in weekly planning/scheduling meetings and monitor time‑and‑expense reporting.

Key Responsibilities

• ▸scheduling
• ▸preventative maintenance
• ▸tech debrief
• ▸billing coordination
• ▸nxgen management
• ▸parts ordering

What You Bring

The role requires a high school diploma or equivalent and two to five years of service‑industry experience in operations or scheduling. Strong organizational, detail‑oriented, and interpersonal skills are essential, as is the ability to manage multiple projects, prioritize based on financial impact, and influence diverse teams. An associate degree and familiarity with project accounting or costing principles are preferred. • Minimum high school diploma or equivalent; 2–5 years of service industry scheduling or operations experience. • Strong organizational, attention‑to‑detail, and interpersonal communication skills. • Ability to manage multiple projects, prioritize based on financial impact, and influence diverse teams. • Associate degree preferred; experience with project accounting or costing principles desired.

Requirements

• ▸high school
• ▸2-5 years
• ▸associate degree
• ▸project accounting
• ▸organizational
• ▸detail‑oriented

Benefits

Be part of the future! We are a collaborative team dedicated to creating purposeful solutions that propel the world forward. We invite you to join our diverse group of top talent, where you’ll have the space and opportunities to grow and succeed while we remain committed to making a difference. We offer competitive starting pay, paid training, global advancement opportunities, referral bonuses, and a comprehensive benefits package that includes medical, dental, vision, HSA, life insurance, short‑ and long‑term disability, employee assistance, and wellness programs. The hourly rate ranges from $31.25 to $41.00, determined by education, experience, and internal equity. This position includes a competitive benefits package and adheres to accommodation policies for applicants with disabilities, in accordance with applicable human‑rights legislation and the Accessibility for Ontarians with Disabilities Act. • Competitive starting pay with hourly range $31.25–$41.00. • Paid training and global advancement opportunities. • Referral bonuses and comprehensive benefits (medical, dental, vision, HSA, life insurance, disability, employee assistance, wellness program).

Work Environment

Field