Jll
JLL provides professional services in real estate and investment management worldwide.
Senior Soft Service Lead
Manage facilities, safety, vendor coordination, and front‑office operations.
Job Highlights
About the Role
In this role your primary focus is safety and comfort for employees and visitors. You will plan and execute all preparations for meetings, conferences and VIP visits, and oversee mailroom, front‑office and housekeeping functions. You will conduct daily check‑ins around the front office and lobby to uphold high standards, quickly troubleshoot any issues, and contribute ideas to improve facility performance. The position also involves reviewing vendor services and coordinating resolutions to service problems. • Ensure a safe and comfortable environment for employees and visitors. • Plan and execute preparations for meetings, conferences, and VIP visits. • Oversee mailroom, front‑office, and housekeeping operations. • Perform daily front‑office and lobby check‑ins to maintain high standards. • Identify and resolve facility issues promptly. • Provide input to improve overall facility performance. • Review vendor services and coordinate resolution of service issues. • Work on‑site in Hyderabad, Telangana, 48 hours per week.
Key Responsibilities
- ▸facility safety
- ▸meeting planning
- ▸front‑office ops
- ▸issue resolution
- ▸vendor management
- ▸performance improvement
What You Bring
We are looking for candidates with a graduate degree in any discipline, 5‑7 years of facilities‑management experience, and preferably tertiary qualifications in hotel management, building management or business. Strong teamwork skills, the ability to lead a team, and a mobile mindset to work anywhere on‑site are essential. • Hold a graduate degree in any discipline. • Bring 5‑7 years of facilities‑management experience. • Prefer tertiary qualifications in hotel, building management, or business. • Demonstrate strong teamwork and leadership abilities. • Be mobile and able to work across on‑site locations. • Benefit from AI‑driven recruitment insights and robust data‑privacy protections.
Requirements
- ▸graduate degree
- ▸facilities‑management
- ▸hotel management
- ▸teamwork
- ▸leadership
- ▸mobile
Benefits
Our recruitment process utilizes artificial‑intelligence tools to match candidate skills with role requirements, while maintaining strict data‑privacy standards as outlined in our Candidate Privacy Statement. JLL is an equal‑opportunity employer and offers reasonable accommodations for applicants with disabilities. • Eligible for reasonable accommodations as an equal‑opportunity employer.
Work Environment
Onsite