Brookfield Properties
A global leader in real estate with a focus on commercial, retail, residential, and mixed-use properties.
Resident Services Manager
Manages resident services, communications, events, and retention for an apartment community.
Job Highlights
About the Role
The Business Office Coordinator oversees general office activities for the apartment community, acting as the primary point of contact for residents and families. This role involves handling inquiries, resolving issues, and promoting social and recreational programs to enhance the resident experience. • Serve as first point of contact for residents, resolve or refer inquiries (25%). • Prepare service requests, coordinate with contractors, and assist with move‑in/out inspections (10%). • Apply leasing policies, manage lease renewals, act as liaison, and address legal property issues (10%). • Ensure compliance with company policies, laws, and affordable housing programs (5%). • Manage monthly social events within budget, act as social media ambassador, and handle resident experience surveys and inquiries (20%). • Perform administrative duties including answering calls, typing, correspondence, scheduling, mail handling, file maintenance, and managing deposits and contracts (5%). • Drive resident retention and renewals, provide weekly renewal updates, and meet monthly renewal targets (20%). • Oversee front desk and leasing staff, schedule training, and maintain high customer service quality (5%).
Key Responsibilities
- ▸resident liaison
- ▸service requests
- ▸lease management
- ▸compliance oversight
- ▸social events
- ▸administrative support
What You Bring
Candidates must have a high school diploma or GED, with 1‑2 years of customer service and resident retention experience. Preferred qualifications include additional vocational training and a solid understanding of leasing policies, fair housing regulations, and applicable local, state, and federal laws.
Requirements
- ▸high school
- ▸customer service
- ▸resident retention
- ▸vocational training
- ▸leasing policies
- ▸fair housing
Benefits
Brookfield offers a comprehensive benefits package, generous paid time off, a 401(k) with company match, growth and advancement opportunities, a lucrative referral bonus, and a significant rental discount for associates who choose to live on‑site.
Work Environment
Onsite