Customer Service OOH Agent

About the Role

The role is a fixed‑term, 6‑month contract for a Customer Service OOH Agent in Milton Keynes, 17 hours per week on weekends (9 am to 6 pm) with a pro‑rated salary of £11,702.35. As the first point of contact for tenants, you will handle incoming calls about repairs, appointments and enquiries, manage email communications, raise jobs and coordinate with clients, suppliers and subcontractors to schedule and complete work efficiently. The position also involves administrative duties such as ordering materials, updating records and supporting the wider team with scheduling and follow‑ups, requiring strong organisational skills, attention to detail and effective communication in a fast‑paced environment.

Key Responsibilities

• ▸call handling
• ▸email management
• ▸job raising
• ▸coordination
• ▸material ordering
• ▸record updates

What You Bring

All candidates must have the right to work in the UK and will undergo background, identity and security checks. Mears Group promotes diversity and inclusion, is a Disability Confident employer, supports the Armed Forces Covenant and holds the Gold Award in the Defence Employer Recognition Scheme, with additional commitment to social mobility through optional background questions. • Previous experience in a customer service role • Ability to handle complaints and challenging situations effectively • Excellent written and verbal communication skills • Ability to work independently as well as part of a team • Good telephone manner • Call centre experience (desirable) • Background in repairs and maintenance (desirable)

Requirements

• ▸customer service
• ▸complaints handling
• ▸communication
• ▸teamwork
• ▸call centre
• ▸uk right

Benefits

• 25 days annual leave plus bank holidays • Annual Mears Fun Day (e.g., Drayton Manor) • Paid volunteering leave • Mears Rewards – discounts on groceries, holidays, eye tests and more • Share save scheme

Work Environment

Field