Associate Account Manager

About the Role

The Associate Account Manager role is focused on proactively maintaining and retaining relationships with existing commercial and industrial waste customers within an assigned territory. The incumbent makes outbound and inbound calls to retain business from smaller, less complex customers and works to increase penetration by selling the full suite of Republic Services products. Core duties include daily outreach to existing clients, developing deep knowledge of services, pricing, and lines of business, performing contract re‑signs, handling cancellation requests per escalation policy, and supporting pricing initiatives. The role requires daily use of Salesforce to document all activities, capturing customer emails, minimizing rate restrictions and credits, and regularly meeting with the Sales Manager to review retention goals and key accounts. • Maintain and retain existing commercial/industrial waste customers through daily outreach. • Conduct contractual re‑signs to extend relationships and increase profitability. • Respond to cancellation requests following the escalation policy. • Communicate pricing initiatives and offer additional services. • Use Salesforce daily to log calls, meetings, and proposals. • Capture customer emails, minimize rate restrictions and credits. • Increase customer penetration by selling the full suite of Republic Services products. • Meet weekly with Sales Manager to review retention metrics and key accounts. • Access health care and dependent care spending accounts.

Key Responsibilities

• ▸salesforce
• ▸contract renewal
• ▸pricing communication
• ▸email capture
• ▸product upsell
• ▸retention review

What You Bring

Minimum qualifications are a high school diploma or GED and 0‑2 years of customer service experience; preferred qualifications include bilingual English/Spanish ability, residence in Texas, proactive retention sales experience, and prior experience in waste or transportation industries. The position operates in a high‑call‑volume environment and emphasizes strong communication and sales skills. • Provide high‑volume customer service; 0‑2 years experience required, bilingual preferred. • Hold a high school diploma or GED; waste or transportation industry experience is advantageous.

Requirements

• ▸high school
• ▸bilingual
• ▸customer service
• ▸entry level
• ▸waste experience
• ▸sales

Benefits

Republic Services offers a rewarding compensation package with a range of benefits, including comprehensive medical, dental and vision coverage, flexible spending accounts, disability and life insurance, employee assistance programs, discount programs, a matched retirement plan, an employee stock purchase plan, and paid time off. Eligible employees may elect to participate in these options. • Eligible for comprehensive medical, dental, and vision coverage. • Short‑ and long‑term disability insurance. • Life and accidental death & dismemberment insurance. • Employee and Family Assistance Program (EAP). • Employee discount programs. • Retirement plan with generous company match. • Employee Stock Purchase Plan (ESPP). • Paid Time Off (PTO).

Work Environment

Onsite