Avalonbay Communities
Develops, redevelops, acquires, and manages high-quality apartment communities in the U.S.
Community Concierge
Manage front desk, deliver resident services and enhance apartment living experience.
Job Highlights
About the Role
The Concierge serves as the face of AvalonBay, welcoming prospects and residents at the front desk and ensuring a luxury‑living experience. Responsibilities include monitoring foot traffic, delivering top‑notch customer service, implementing resident‑satisfaction programs, and collaborating with leasing and maintenance teams to streamline move‑ins, move‑outs, and daily interactions.
Key Responsibilities
- ▸front desk
- ▸customer service
- ▸foot traffic
- ▸resident programs
- ▸move‑ins
- ▸move‑outs
What You Bring
• Ability to tackle new problems and see them through, demonstrating follow‑through and resident care. • Strong communication skills, both in‑person and over the phone, with well‑developed writing and speaking abilities. • Effective time management, juggling multiple tasks and time‑sensitive requests while staying composed and positive. • Patience and poise when handling difficult situations, delivering high‑level customer service to residents, vendors, and prospects. • Strong organization skills for handling phone messages, resident packages, and maintenance requests efficiently. • High School diploma or GED required. • At least one year of related experience in a hotel, retail, or restaurant setting (preferred). • Proficiency with administrative software and the Microsoft Office Suite. • Ability to walk the property and handle packages or deliveries.
Requirements
- ▸microsoft office
- ▸high school
- ▸1+ year
- ▸customer service
- ▸communication
- ▸time management
Benefits
The role operates Monday‑Friday from 4 pm to 12 am, offering a schedule that can complement other work commitments and provide valuable hospitality industry experience. AvalonBay supports its associates with comprehensive benefits such as health, dental, vision, 401(k) match, paid vacation, tuition reimbursement, an employee stock purchase plan, and a 20 % discount on apartment homes. The company also promotes growth through internal promotion, offers a recognition program for outstanding performance, and fosters a culture grounded in integrity, caring, and continuous improvement. Founded in 1993, AvalonBay has a proven track record of serving residents and expanding communities in top U.S. markets. Candidates who thrive on responsibility, leadership, and elevating customer standards are encouraged to apply and join a team that offers competitive compensation and benefits.
Work Environment
Onsite