Kimley-Horn
A multidisciplinary engineering and planning firm offering innovative solutions in various sectors.
Information Technology Intern
Provide daily IT support while shadowing analysts at Kimley-Horn's Dallas office.
Job Highlights
About the Role
The intern will provide daily IT support while shadowing IT Analysts, collaborating with local and regional teams to deliver services for a national engineering firm. Responsibilities include prioritizing, troubleshooting, and following through with internal clients. • Provide daily IT support and shadow IT Analysts • Collaborate with local and regional IT teams to support a national engineering firm • Prioritize, troubleshoot, and resolve PC, printer, copier, and plotter issues • Assist internal clients and ensure follow‑through on solutions
Key Responsibilities
- ▸it support
- ▸troubleshooting
- ▸hardware repair
- ▸client assistance
- ▸team collaboration
- ▸shadowing
What You Bring
Candidates should be pursuing a bachelor's degree in Information Systems or a related field, have prior customer‑service experience, and understand Windows 10, Windows Server 2016, and PC hardware. They must be able to install printers, copiers, plotters, and possess strong communication and problem‑solving skills. Additional assets include experience with CAD/engineering applications, certifications such as MCP, A+, Network+, or CCNA, and familiarity with mobile device configuration, Office 365 suite, Exchange 365, Active Directory, and networking fundamentals. • Pursuing a bachelor’s degree in Information Systems or related field • Demonstrated customer service experience • Knowledge of Windows 10, Windows Server 2016, and enterprise application support • Ability to install and configure office equipment • Strong written and verbal communication skills • High aptitude for learning new technologies • Preferred: Experience with CAD/engineering applications • Preferred: MCP, A+, Network+, or Cisco CCNA certification • Preferred: Mobile device configuration (iPads, smartphones) • Preferred: Familiarity with Office 365, Teams, OneDrive, Exchange 365, Active Directory, and networking fundamentals
Requirements
- ▸information systems
- ▸customer service
- ▸windows 10
- ▸cad
- ▸ccna
- ▸office 365
Benefits
Kimley‑Horn emphasizes people, clients, and employees, fostering a culture that supports growth and quality. The firm offers strong employee retention, a robust benefits package, and has been listed on Fortune’s “100 Best Companies to Work For” for 18 consecutive years.
Work Environment
Office Full-Time