Fix-It 24/7
Go-to provider for 24/7 plumbing, heating, electrical and AC repairs & upgrades.
Dispatcher Customer Service Representative
Dispatch technicians, update customers, coordinate schedules from office.
Job Highlights
About the Role
Dispatchers enable our field technicians to care for customers by acting as intermediaries, dispatching technicians to homes, updating customers on scheduling changes, and handling urgent needs efficiently while enjoying autonomy and career growth. • Dispatch technicians to urgent customer needs • Coordinate jobs across multiple technicians with managers • Communicate schedule changes and rescheduling to customers • Answer and schedule incoming service calls • Ensure accurate daily timecard completion • Schedule and complete return service calls
Key Responsibilities
- ▸technician dispatch
- ▸job coordination
- ▸schedule communication
- ▸service calls
- ▸timecard management
- ▸return calls
What You Bring
On Time Experts delivers excellent plumbing, heating, and air‑conditioning repairs and upgrades throughout the DFW area, taking pride in providing customers with world‑class service. We are looking for friendly, motivated individuals who enjoy connecting with and helping others, possess strong organizational skills and attention to detail, and can make people feel heard even during busy moments. The position is full‑time, in‑office at 2914 National Ct, Garland, TX 75041, and requires reliable commuting to the office. • Prior service dispatch experience, especially in plumbing/heating/AC • Strong customer orientation and adaptability to varied personalities • High school diploma or equivalent • Reliable commute to the Garland office • Pass background and drug screening per legal requirements
Requirements
- ▸dispatch
- ▸plumbing
- ▸heating
- ▸air‑conditioning
- ▸high school
- ▸customer service
Benefits
The work environment is upbeat and fun, featuring music from overhead speakers, occasional dance sessions, a complimentary coffee bar, catered lunches when sales goals are met, and monthly company rally meetings. Compensation includes a starting wage of $20.00‑$22.00 per hour, company‑paid health, dental, vision, and life insurance options, 40 hours of paid time off, six paid holidays plus a floating birthday holiday, and a Monday‑Friday schedule of 10 am‑7 pm or 12 pm‑8 pm. • Friendly, welcoming phone presence • $20‑$22 per hour starting wage • Company‑paid health, dental, vision, and life insurance options • 40 hours paid time off, six holidays plus a birthday floating holiday
Work Environment
Field