Avalonbay Communities
Develops, redevelops, acquires, and manages high-quality apartment communities in the U.S.
Customer Service Associate
Handle inbound calls, account research, payments, and resident support.
Job Highlights
About the Role
The Customer Service Associate works in AvalonBay’s inbound call center in Virginia Beach, VA, on a hybrid schedule—four weekdays (8:30 am – 5:45 pm EST) and Saturdays (12:00 pm – 5:00 pm EST). The role involves day‑to‑day customer account administration, including account research, payment processing, charge adjustments, and basic website assistance, while delivering a positive resident experience. • Handle inbound calls professionally to provide a positive resident experience • Resolve customer inquiries related to payments and account issues • Conduct account research and process charge credits or debits • Assist customers with navigating company websites • Participate in coaching, training, and development sessions while visible on camera when remote • Maintain schedule adherence and meet productivity standards • Ensure internet connection of at least 25 Mbps upload/download and use a hard‑wired (non‑Wi‑Fi) setup
Key Responsibilities
- ▸call handling
- ▸account research
- ▸payment processing
- ▸charge adjustments
- ▸website assistance
- ▸productivity standards
What You Bring
• Hold a high school diploma or GED • Possess 1–3 years of customer service experience delivering above‑average service • Demonstrate strong verbal and written English communication skills • Apply basic math proficiency (addition, subtraction, multiplication, division) • Exhibit strong organizational and multitasking abilities • Experience with data entry and Microsoft Excel • Ability to navigate multiple systems simultaneously • Previous hybrid work experience (preferred) • Call center experience (preferred)
Requirements
- ▸high school
- ▸customer service
- ▸excel
- ▸communication
- ▸multitasking
- ▸hybrid
Benefits
AvalonBay offers a comprehensive benefits package, opportunities for growth and promotion from within, recognition programs, a 20 % discount on its apartment homes, and a culture built on integrity, caring, and continuous improvement. • Receive comprehensive health, dental, vision, 401(k) with company match, paid vacation/holidays, tuition reimbursement, and employee stock purchase plan • Access growth opportunities based on achievement and internal promotion • Be eligible for associate recognition programs, including destination awards and “AvalonBay’s Very Best” • Enjoy a 20 % discount on AvalonBay apartment homes
Work Environment
Hybrid