Project, Process, and Change Management Intern

About the Role

• Prepare project status reports, maintain documentation, and track deliverables. • Map, analyze, and improve business processes using tools such as Visio or Miro. • Gather requirements, document workflows, and identify pain points with project managers and stakeholders. • Develop change‑management materials including communications, training content, and stakeholder updates. • Contribute to metrics tracking and reporting to monitor project progress, risks, and issues. • Streamline project and process documentation for greater efficiency and clarity. • Conduct research to support project scoping, best‑practice recommendations, and process improvements.

Key Responsibilities

• ▸process mapping
• ▸requirements gathering
• ▸change management
• ▸metrics tracking
• ▸documentation
• ▸research

What You Bring

The Global Billing, Credit and Collections Project, Process, and Change Management team drives operational excellence by supporting strategic initiatives and optimizing processes. As a Project, Process, and Change Management Intern, you will assist with project coordination, process mapping, change adoption, and the creation of key reports and documentation. This role offers hands‑on experience in project management, process improvement, and organizational change within a fast‑paced, collaborative setting. You will work closely with project managers and stakeholders to help deliver high‑impact business initiatives. • Currently pursuing a degree in Project Management, Business Administration, Operations Management, Industrial Engineering, Finance, Accounting, Organizational Leadership, or a related field. • Strong organizational and analytical abilities with the capacity to interpret data and understand process dependencies. • Proficiency in Microsoft Office Suite (Excel, PowerPoint) and familiarity with project or process tools (MS Project, Visio, Miro, Power BI) a plus. • Excellent attention to detail and ability to manage multiple tasks simultaneously. • Strong written and verbal communication skills. • Ability to work both independently and collaboratively in a fast‑paced team environment.

Requirements

• ▸project management
• ▸microsoft office
• ▸ms project
• ▸power bi
• ▸analytical
• ▸communication

Benefits

The Equinix Internship Program offers paid time off, holidays, and relocation assistance, giving students real‑world business challenges to solve alongside industry leaders. Interns work in a collaborative environment that thrives on innovation and results, building solid relationships with peers and mentors across the organization. The program spans all functions, providing exposure to core business operations and opportunities to learn new skills. Participants are encouraged to bring forward‑thinking perspectives and contribute to the company’s digital mission.

Work Environment

Office Full-Time