Service Administration Manager

About the Role

The Service Administration Manager for Sandvik Mining, based in Heatherbrae and Orange, NSW, leads the day‑to‑day activities of the Service Administration team. The role focuses on aged Work in Progress, invoicing, service‑related accounts receivable, warranty processing and job estimation management, driving operational excellence while supporting business performance. The manager is accountable for ensuring full compliance with Sandvik policies, procedures, legislative requirements and the Sandvik Way, and for fostering a safe, engaged, high‑performing team culture aligned with the Sandvik EHS Vision of Zero Harm. People leadership follows the Sandvik Leadership Model, emphasizing accountability, collaboration and integrity. • Lead the Service Administration team, promoting Sandvik’s EHS Vision and Zero Harm culture. • Ensure compliance with Sandvik policies, procedures, legislative requirements, and the Sandvik Way. • Provide people leadership aligned with the Sandvik Leadership Model, fostering accountability and collaboration. • Identify training needs and support technical, safety, and capability development. • Coordinate daily service administration activities to meet service delivery and production goals. • Manage aged Work in Progress (WIP), invoicing, service‑related accounts receivable, and warranty processing. • Prepare, review, and continuously improve service job estimates using data and feedback. • Set team and individual priorities to achieve timely task completion and performance expectations. • Apply sound judgment to resolve operational issues and improve administrative processes. • Collaborate with internal stakeholders and external partners for effective communication and customer support.

Key Responsibilities

• ▸wip management
• ▸invoicing
• ▸accounts receivable
• ▸warranty processing
• ▸job estimation
• ▸compliance

What You Bring

Applicants must have the right to live and work in Australia and will be required to complete a pre‑employment medical. To apply, contact Talent Acquisition Specialist Chelsea Webb at [email protected]; applications close on 10 February 2026, or earlier if the ideal candidate is selected. • Diploma or equivalent in Business Administration, Management, or related field. • Minimum five years’ experience in service administration or operational support with team leadership. • Hands‑on experience managing WIP, invoicing, warranty administration, and service‑related AR. • Strong understanding of service‑based financial processes and ERP systems (SAP, Maximo). • Proven people‑leadership skills, able to coach, develop, and set clear priorities in a fast‑paced environment. • Continuous‑improvement mindset with ability to streamline administrative processes. • Excellent communication and relationship‑building across departments. • High standards of safety, ethics, and compliance with policies and regulations. • Advanced proficiency in enterprise systems and Microsoft Excel for data‑driven decisions. • Recognition as a WORK180 Endorsed Employer and Silver Status in WorkSafe QLD Wellbeing Program.

Requirements

• ▸diploma
• ▸5 years
• ▸sap
• ▸maximo
• ▸excel
• ▸leadership

Benefits

• Flexible working arrangements, up to 40 % remote work. • Training and development programs, including support for external study. • Company‑funded paid parental leave with superannuation contributions. • Sandvik Wellness Program and comprehensive employee benefits (salary sacrifice, service awards). • Employee referral program with up to $5,000 per successful referral. • Company‑wide bonus scheme.

Work Environment

Hybrid