Guest Services Ambassador Supervisor

About the Role

You will lead the Guest Service Ambassador team, handling scheduling, training, performance management and daily operations. You will manage the end‑to‑end meetings and events process, coordinate ticketing requests, produce Tableau dashboards and conduct KPI audits to inform strategy. Additionally, you will develop training programs, maintain ‘show‑ready’ standards and build strong relationships with internal and external stakeholders. • Lead, schedule, train and evaluate Guest Service Ambassadors. • Coordinate meetings and events from intake through execution, meeting SLA timelines. • Manage ticketing system queries and generate Tableau and ad‑hoc reports. • Conduct weekly KPI audits and monthly metric reviews to guide process improvements. • Design and deliver training on Google Suite, ticketing, Tableau and access badge systems. • Ensure guest‑facing areas meet “show‑ready” standards and route tickets accurately. • Build and maintain relationships with stakeholders, vendors and contractors.

Key Responsibilities

• ▸team leadership
• ▸event coordination
• ▸ticketing
• ▸tableau reporting
• ▸kpi audits
• ▸stakeholder management

What You Bring

The Supervisor – Guest Services is a dynamic leader who blends hospitality expertise with operational excellence. This role drives flawless execution of meetings, events and guest experiences while using data and analytics to continuously improve service. The position requires flexibility to work evenings, weekends and after‑hours as needed for event execution. It is based in a fast‑paced office environment where you must move throughout the facility to oversee operations and support events. Candidates need 3‑5 years of supervisory experience in guest services or hospitality, a background in facilities or workplace services, and proven leadership of event‑oriented teams. Strong data‑analysis skills, Tableau expertise, and familiarity with ticketing systems and Google Suite are essential. A bachelor’s degree in hospitality or business, knowledge of REWS, or event‑management certification are preferred. • 3–5 years supervisory experience in hospitality or guest‑service operations. • Background in facilities management or workplace services. • Proven ability to manage team scheduling, training and performance. • Advanced data‑analysis skills; Tableau proficiency required. • Experience with ticketing platforms and event coordination. • Strong communication, interpersonal and customer‑service abilities. • Proficiency with Google Suite, Slack and collaborative tools. • Bachelor’s degree in Hospitality Management, Business Administration or related field (preferred). • Knowledge of REWS systems and corporate hospitality processes (preferred). • Event‑management certification or related training (preferred).

Requirements

• ▸tableau
• ▸google suite
• ▸supervisory
• ▸hospitality
• ▸facilities
• ▸bachelor’s

Benefits

The role is located on‑site in New York, NY, with an estimated salary of $80,000‑$85,000 per year. JLL offers a 401(k) with matching contributions, comprehensive medical, dental and vision plans, paid parental leave at 100 % salary, PTO, company holidays and early wage access through Daily Pay. We are an equal‑opportunity employer that provides accommodations for candidates with disabilities. • 401(k) plan with employer match. • Comprehensive medical, dental and vision coverage. • Paid parental leave at full salary. • Paid time off, company holidays and early wage access via Daily Pay. • Supportive culture prioritizing mental, physical and emotional wellness.

Work Environment

Office Full-Time