Milton Cat
Privately‑held Caterpillar dealer across the Northeast offering earthmoving and power systems rentals, sales & support.
Service Manager
Manage service department operations, staff, safety, and customer relations for heavy equipment.
Job Highlights
About the Role
• Build and maintain customer relationships; schedule jobs, explain invoices, identify repair needs, and recommend maintenance. • Develop and sustain Service Department processes to ensure customer satisfaction. • Set annual Service Department goals and budgets aligned with financial and operational objectives. • Share best practices and implement common processes across the Service Department. • Oversee work order closure, reviewing for accuracy, completeness, and appropriate parts and labor. • Manage Supervisors and Technicians, including performance evaluations, coaching, counseling, and disciplinary actions. • Coordinate training schedules and support employee development. • Hold Technicians accountable to performance expectations. • Foster a safety culture within the Service Department. • Investigate accidents and injuries and prepare findings reports. • Manage tool and part inventory, ensuring timely ordering through supervisory group. • Effectively lead, influence, and communicate internally and externally. • Manage high‑volume workflow efficiently.
Key Responsibilities
- ▸inventory management
- ▸work order
- ▸workflow management
- ▸process development
- ▸budget planning
- ▸safety management
What You Bring
The role requires a valid driver’s license with a clean record, proficiency with standard computer software, and the ability to work in a fast‑paced, high‑volume environment while maintaining accuracy and urgency. Applicants must apply online; mailed or hand‑delivered resumes are not considered, and a background check and drug test are part of pre‑employment. • Possess technical knowledge of heavy or similar equipment. • Have experience with Service Department operations. • Demonstrated ability to lead teams and achieve results through others; manage multiple employees. • Proficient with computer software such as Word and Excel. • Hold a valid driver’s license with a clean record. • Strong problem‑solving skills, detail‑oriented, and highly accurate. • Strong math abilities. • Able to analyze and interpret internal reports. • Excellent organizational skills. • Thrive in a dynamic, fast‑paced environment. • Bachelor’s degree preferred; equivalent education and relevant experience may substitute.
Requirements
- ▸heavy equipment
- ▸service ops
- ▸word/excel
- ▸driver's license
- ▸problem solving
- ▸bachelor's
Benefits
Milton CAT is seeking a Service Manager for its Londonderry, NH Earthmoving and Power Systems shop divisions. The Service Manager will oversee the service customer interface, employee development, safety, financial performance, and planning & scheduling, and must possess strong technical knowledge of construction equipment, diesel engines, and power generation. The position offers a base salary of $110,000 annually, with higher compensation possible based on skills and experience, and includes eligibility for an annual performance bonus.
Work Environment
Field