Front of House Receptionist

About the Role

The Receptionist acts as the first point of contact, delivering a warm, professional welcome to visitors, staff, and contractors while supporting day‑to‑day front‑of‑house operations, meeting‑room coordination, and general administrative duties. Key front‑of‑house duties include ensuring the consistent availability and presentation of facilities, maintaining a safe and clean environment, managing meeting‑room bookings, providing information and assistance, and accurately recording visitor and contractor details in line with site protocols. Office facilities support covers the provision of snacks and drinks, accessibility assistance for special needs, smooth operation of postal and special‑delivery services, and maintaining positive vendor relationships to meet response‑time expectations. Safety responsibilities involve communicating visitor protocols, monitoring access‑control systems, issuing ID badges, enforcing sign‑in procedures, and providing briefings or medical support as needed to ensure a secure environment. Meeting and collaboration space management includes coordinating reservations, preparing rooms to occupants' specifications, resetting spaces after use, maintaining cleanliness, and troubleshooting audiovisual equipment while responding to stakeholder requests for stationery, refreshments, or other support. The Receptionist serves as the primary point of contact for occupants seeking assistance, offering timely information, guidance, and a welcoming presence that helps maintain productivity and a positive site experience. Visitor reception duties involve greeting guests, collaborating with hosts before arrivals to streamline check‑in and badge issuance, and proactively addressing any special requirements to ensure a smooth visit. Mailroom responsibilities, when required, consist of covering the mailroom, sorting and distributing incoming mail and deliveries, arranging courier collections, and coordinating outgoing mail with appropriate documentation. • Greet and direct all visitors, staff, and contractors with a professional, courteous demeanor. • Manage front‑desk communications, including telephone calls and email inquiries. • Record visitor and contractor information in compliance with site security protocols. • Coordinate booking, setup, and reset of meeting rooms and collaborative spaces. • Provide local area information and assistance with transport, dining, and accessibility needs. • Handle incoming and outgoing mail, packages, and courier services, including occasional mailroom coverage. • Maintain a clean, safe, and welcoming front‑of‑house environment at all times. • Monitor access‑control systems, issue ID badges, and enforce visitor sign‑in procedures. • Support facilities, events, and housekeeping teams to ensure seamless operations. • Troubleshoot audiovisual equipment and supply meeting‑room materials as required. • Deliver timely assistance and advice to occupants, fostering positive relationships.

Key Responsibilities

• ▸visitor reception
• ▸front‑desk
• ▸access‑control
• ▸meeting‑room
• ▸mail handling
• ▸av troubleshooting

What You Bring

Work hours alternate between 7:30 am–4:30 pm and 8:00 am–5:00 pm. Essential attributes include proven customer‑facing experience, strong communication and organisational skills, attention to detail, confidence in independent work, proficiency in Microsoft Office, and a professional, approachable demeanor. • Demonstrate customer‑facing experience, strong communication, organisational skills, and proficiency in Microsoft Office.

Requirements

• ▸customer-facing
• ▸communication
• ▸organisation
• ▸microsoft office
• ▸detail‑oriented
• ▸independent

Work Environment

Onsite