Ghd
Global leader in engineering, architecture, environmental and construction services.
Finance Services Officer – Collections
Provide collection support and manage debtor payments for finance team.
Job Highlights
About the Role
We are seeking a Finance Services Officer – Collections to provide proactive, entry‑level support to the Finance Services team in our Waterloo office. You will complete accounting tasks as needed and ensure compliance with company policies, internal controls, and procedures. The role offers training and development programmes to accelerate your growth and lets you contribute to solving technical challenges. • Update and maintain collection notes promptly in the system. • Escalate collection issues to the Team Leader/Manager according to guidelines. • Coordinate client master data and process debtor payments via EFT, cheque, or credit card. • Follow up unallocated receipts and support banking progress toward target collections. • Collaborate with the team to set weekly collection strategies and achieve KPIs. • Provide excellent customer service to internal and external contacts. • Deliver agreed service levels and deadlines, notifying of any non‑compliance. • Build relationships with internal clients (project managers, finance partners) and external clients (vendors, auditors).
Key Responsibilities
- ▸collection updates
- ▸issue escalation
- ▸payment processing
- ▸receipt follow‑up
- ▸strategy planning
- ▸customer service
What You Bring
• Demonstrate strong interpersonal, communication, and analytical skills. • Maintain high attention to detail and proficiency in MS Excel and Word. • Manage time effectively, prioritize workload, and work under pressure. • possess 2+ years of experience in collections with basic accounting knowledge.
Requirements
- ▸interpersonal
- ▸communication
- ▸analytical
- ▸excel
- ▸word
- ▸collections
Benefits
At GHD, we don’t just believe in the power of commitment – we live and breathe it every day. We pledge to support and empower all of our people to make a positive impact while working hand‑in‑hand with our business to drive change. Through the right technology and training, we help you accelerate your career and bring ideas and projects to life. This position is based in our Waterloo office and follows a hybrid work model, with three days per week on‑site to collaborate, connect, and excel in a vibrant environment. Our dynamic culture thrives on teamwork, flexibility, and high performance, offering a variety of work experiences within an energetic team. The salary range for this role is $45,675 – $76,125, reflecting skills, experience, qualifications, and location. GHD is committed to competitive compensation and complies with pay‑transparency legislation. The recruitment process may involve AI tools for efficiency, but all final hiring decisions are made by humans.
Work Environment
Hybrid