Ghd
Global leader in engineering, architecture, environmental and construction services.
IS Technician
Provide technical support and service for GHD's IT systems and clients.
Job Highlights
About the Role
We are seeking an IS Technician to deliver client‑focused technical support on GHD’s technologies, applications and platforms. Reporting to the IS Team Leader for NSW/ACT, the role ensures service delivery to GHD’s clients through effective issue resolution and adherence to service standards. • Complete and log tasks via ticketing system, meeting or exceeding service levels. • Diagnose and resolve client issues efficiently to minimize recurrence. • Maintain professional, friendly client interactions at all times. • Prioritize tasks to meet service deadlines and keep manager informed of status and risks. • Escalate incidents and communicate with internal IS teams as needed. • Collaborate with ISHelp and other IS teams, adhering to service desk procedures and security protocols. • Build strong client relationships and provide coaching to enhance their technical skills. • Continuously develop knowledge of GHD technologies, industry trends, and work independently.
Key Responsibilities
- ▸ticketing
- ▸issue resolution
- ▸incident escalation
- ▸team collaboration
- ▸client coaching
- ▸technical support
What You Bring
• Represent IS positively by following dress code, hygiene, and communication standards. • Demonstrate independent work ethic, decision‑making, ownership, and strong organisational skills. • Possess strong technical expertise in Microsoft OS, Azure cloud services, desktop/office hardware, networking, Active Directory, Intune, and ServiceNow. • Deliver excellent client service and communication, coupled with strong analysis and problem‑solving abilities. • Minimum three years’ experience in a helpdesk/desktop role; relevant certifications (ITIL, Azure, MSCE) preferred.
Requirements
- ▸azure
- ▸active directory
- ▸intune
- ▸servicenow
- ▸itil
- ▸problem solving
Benefits
At GHD we live and breathe commitment, supporting and empowering our people to make a positive impact. We provide technology, training and collaborative opportunities so ideas and projects can come to life, creating an impact felt by clients, colleagues and partners. GHD offers a hybrid work environment that balances remote flexibility with face‑to‑face collaboration, fostering well‑being, productivity and an inclusive culture. We are an equal‑opportunity employer and welcome applications from Aboriginal and Torres Strait Islander peoples and people of all identities.
Work Environment
Office Full-Time