Customer Service - Self Storage Manager

About the Role

Property Managers work independently across multiple locations, spending time both inside and outside facilities. Responsibilities include assessing customers’ storage needs, recommending packing and moving supplies, conducting daily unit inspections to ensure inventory readiness, auditing cash drawers, making bank deposits, and performing reminder or collection calls to keep payments current. • Assess and advise customers on storage solutions, including selling packing and moving supplies. • Conduct daily inspections of storage units to ensure readiness for rental. • Audit cash drawers and process bank deposits each day. • Make payment reminder and collection calls to keep customer accounts current. • Lift/move items up to 35 lb and navigate facility interiors and exteriors, including stairs and large doors. • Perform routine cleaning and maintenance of interior spaces and exterior grounds.

Key Responsibilities

• ▸storage assessment
• ▸unit inspection
• ▸cash auditing
• ▸payment calls
• ▸item handling
• ▸facility maintenance

What You Bring

Physical duties require the ability to lift or move items up to 35 lb, walk around facilities for up to 50 % of the time, climb stairs, and open large doors. Managers also handle cleaning and routine maintenance tasks such as sweeping, mopping interior areas, and keeping exterior grounds free of debris. Successful candidates typically have experience in customer-service-focused sales environments such as retail, restaurant, fast-food, or other service-based roles. A valid driver’s license and personal vehicle are required for travel between locations, with mileage reimbursement provided. • Deliver excellent customer service, drawing on experience from retail, restaurant, or other service-focused roles. • Maintain a valid driver’s license and use a personal vehicle for travel between locations (mileage reimbursed).

Requirements

• ▸customer service
• ▸driver's licence
• ▸retail experience
• ▸physical lifting
• ▸travel
• ▸cleaning

Benefits

Public Storage, the leader in the self-storage industry, is actively hiring. The Property Manager role offers a starting wage of $18.00 per hour. Team members enjoy a Total Rewards package that includes flexible full-time schedules from 9:30 am to 6:00 pm, with weekend hours ending at 5 pm. Employees working an average of 20+ hours per week become eligible for full-time benefits such as medical, dental, vision, 401(k) matching, paid time off, sick leave, and a flexible spending account. Additional perks include company-paid life and accidental death insurance, exclusive vendor discounts, mileage reimbursement for travel between properties, and performance-based bonuses for property managers. Public Storage has been recognized as a Great Place to Work, earning top rankings for career growth, work culture, and diversity and inclusion. Applicants are encouraged to apply now to join the industry’s #1 team.

Work Environment

Field