Sr. Portfolio Administration Manager

About the Role

The Sr. Portfolio Administration Manager is responsible for leading a team of associates and/or managers in day‑to‑day activities that support the Portfolio Administration Service Line. This role serves as the primary escalation point for client inquiries and senior leadership concerns within a specific functional or geographic area. Key duties include overseeing portfolio administration across multiple client accounts, ensuring daily operations are completed on schedule, and leveraging technology to improve processes. The manager provides direction, coaching, and career development for staff while also supporting recruitment, interviewing, and onboarding of new team members. Building and maintaining strong relationships with team members, leadership, and clients is essential, as is ensuring that service agreements are met. Responsibilities also encompass monthly billing, rent reporting, and delivering accurate reports to senior leadership and clients, while collaborating with Transition, Quality Control, and other internal divisions. The manager drives continuous improvement by recommending new policies, updating process playbooks, and identifying business expansion opportunities with existing clients. They also execute high‑profile projects, support senior leadership during client tours and business development activities, and contribute to company‑wide initiatives. • Oversee portfolio administration for multiple client accounts. • Manage daily associate operations to meet deadlines. • Lead staff to maximize technology use and streamline processes. • Coach, mentor, and develop career paths for team members. • Drive recruitment, interviewing, and onboarding of new hires. • Design and deliver training and continuing education programs. • Build and maintain trust with team, leadership, and clients. • Ensure compliance with client service agreements and scope. • Process monthly billing and rent reporting for clients. • Provide accurate reports to senior leadership and clients. • Partner with Transition and Quality Control teams for smooth account onboarding. • Recommend and implement policy and procedural improvements. • Identify and pursue business expansion opportunities with existing clients. • Update and maintain process playbooks. • Execute high‑profile projects requiring special reporting. • Support senior leadership with client tours and business development activities. • Collaborate across divisions such as Transaction Management, Facilities Management, Construction/Design, and legal.

Key Responsibilities

• ▸portfolio admin
• ▸operations management
• ▸tech enablement
• ▸billing reporting
• ▸process improvement
• ▸client reporting

What You Bring

Required qualifications include a Bachelor’s degree (preferably in business, finance/real estate, or accounting) and at least five years of relevant experience. The candidate must possess strong interpersonal, customer service, communication, and presentation skills, be detail‑oriented with a sense of urgency, and be proficient in the MS Office Suite. • Demonstrate strong leadership, customer service, communication, and presentation skills. • Possess analytical, research, and technical proficiency; detail‑oriented with urgency. • Hold a Bachelor’s degree; 5+ years relevant experience; proficient in MS Office Suite.

Requirements

• ▸bachelor’s
• ▸5+ years
• ▸ms office
• ▸leadership
• ▸analytical
• ▸customer service

Benefits

The role operates in a professional office environment with standard equipment and primarily stationary work. Cushman & Wakefield offers a competitive salary of $76,500‑$90,000, a comprehensive benefits package, and an equal‑opportunity workplace that supports ADA accommodations.

Work Environment

Office Full-Time