Rolls-Royce
Designs and manufactures power and propulsion systems for aerospace, marine, defence and energy sectors.
Pass Administrator - Submarines
Manage issuance and administration of site ID passes for Rolls‑Royce Submarines.
Job Highlights
About the Role
The Pass Administrator – Submarines role is based at Raynesway, Derby and is graded at Staff Grade 6. You will be responsible for issuing Rolls‑Royce site ID passes for employees, embedded contractors and customers. This includes entering applicant data into a database, chasing missing information and handling telephone and email enquiries. You will work closely with the Security team on access‑control questions, investigations, audit logs, ordering pass peripherals and reporting any software or hardware issues. Key duties include producing site ID badges within defined time frames and handling short‑notice requests, photographing applicants and checking photo standards, and applying extensions or additional access controls. You will conduct audit checks to ensure compliance with site and MoD policies, monitor stock levels and order pass peripherals, and support site inductions. Handling access queries by email, telephone or in‑person with professional communication is also required. • Issue and manage site ID passes for employees, contractors and customers. • Enter applicant data, chase missing information and respond to phone/email enquiries. • Collaborate with the Security team on access control queries, investigations and audit logs. • Order and maintain pass peripherals and report access‑control hardware/software issues. • Produce badges, photograph applicants, apply extensions and conduct compliance audits. • Monitor stock levels and support site inductions and access‑related queries. • Provide professional customer service and communicate effectively in person, by phone and email.
Key Responsibilities
- ▸pass issuance
- ▸data entry
- ▸access control
- ▸hardware ordering
- ▸badge production
- ▸compliance audits
What You Bring
The role demands the ability to organise and prioritise administrative tasks, work quickly and accurately in a busy environment, and use IT systems effectively. Excellent interpersonal and customer‑service skills are essential, as is the confidence to respond swiftly and appropriately to stakeholders in potentially challenging situations while embodying Rolls‑Royce values. Successful candidates will have previous experience with security systems and managing site ID passes or access control, be proficient in Microsoft Office and possess solid customer‑service and administrative experience. You must be able to obtain a Security Check clearance; Rolls‑Royce will support the application if needed, and you must be a UK national or a MoD‑approved dual national. • Prioritise administrative tasks, work accurately in a fast‑paced environment using IT systems. • Requirements: experience with security systems and access control, Microsoft Office proficiency, customer service/admin background. • Must obtain/hold a Security Check clearance; UK nationality or MoD‑approved dual nationality required.
Requirements
- ▸security systems
- ▸access control
- ▸microsoft office
- ▸security check
- ▸uk nationality
- ▸customer service
Benefits
We offer excellent development opportunities, a competitive salary and a comprehensive benefits package. Benefits include a performance bonus, employee support assistance and discounts on Rolls‑Royce products and services.
Work Environment
Office Full-Time