Regional Director of Operations

About the Role

The Director of Operations for the Raleigh–Asheville region holds full operational authority over a portfolio of approximately seven hotels. This senior leader is responsible for overall operational performance, compliance, and strategic direction, acting as the primary operational guide for General Managers rather than handling day‑to‑day tasks. Reporting directly to the Vice President of Operations and the President & CFO, the Director oversees multiple brands within the region. Accountability includes guest satisfaction, financial outcomes, regulatory compliance, and cultivating a strong leadership culture. In the operational leadership capacity, the Director makes staffing decisions, manages performance, and enforces corporate directives. Regular on‑site visits are performed to assess operations, leadership effectiveness, property condition, and guest service delivery, while ensuring adherence to Crown policies, brand standards, and all applicable regulations. Financial stewardship involves achieving budgeted results through General Manager performance, reviewing financial statements, QA reports, and guest feedback, and implementing corrective action plans. Collaboration with corporate leadership and ownership supports capital planning, cost control, and continuous operational improvements. People leadership responsibilities include recruiting, onboarding, coaching, evaluating, and developing General Managers in line with Crown personnel policies. The role also oversees performance management, disciplinary actions, investigations, and terminations, promoting a professional, compliant, and positive workplace culture. The Director ensures consistent implementation of Crown SOPs, training programs, and brand initiatives, monitoring completion of required certifications and documentation. Serving as a resource for policy interpretation, the Director maintains professional communication with corporate leadership, ownership groups, and property teams, providing regular performance reports and participating in leadership meetings and special projects. • Provide strategic operational oversight for ~7 hotels, directing General Managers. • Ensure guest satisfaction, financial results, compliance, and culture across the region. • Conduct regular on‑site visits to evaluate operations, leadership, and property condition. • Lead budgeting, financial analysis, and corrective action planning. • Recruit, onboard, coach, and evaluate General Managers while managing HR actions. • Enforce Crown SOPs, training completion, and brand standards. • Communicate performance and risk reports to corporate leadership and ownership. • Travel extensively (≈70%) and maintain flexible schedule including nights and weekends.

Key Responsibilities

• ▸budget management
• ▸financial analysis
• ▸performance reporting
• ▸compliance oversight
• ▸sop enforcement
• ▸on‑site visits

What You Bring

Frequent travel between the assigned properties is required, with an estimated 70 % travel time, and the schedule must remain flexible to include evenings, weekends, and holidays as operational needs dictate. Candidates must have a minimum of five years of progressive hotel operations experience, preferably with multi‑property oversight, and a proven track record of holding General Managers accountable. Strong understanding of hotel financials, labor management, QA standards, and regulatory compliance is essential, along with excellent leadership, communication, and organizational skills. A valid driver’s license, acceptable driving record, and proficiency in hotel systems, reporting tools, and Microsoft Office are also required. The position is classified as full‑time, exempt, and at‑will, with duties subject to modification based on business needs. Physical requirements include the ability to conduct on‑site inspections, walk properties, climb stairs, and travel extensively within North Carolina. • Must have ≥5 years hotel operations experience, multi‑property leadership, and strong financial/ regulatory knowledge. • Hold a valid driver’s license and be proficient with hotel systems and Microsoft Office.

Requirements

• ▸5+ years
• ▸multi‑property
• ▸financials
• ▸driver’s license
• ▸hotel systems
• ▸leadership

Work Environment

Onsite