Johnson Controls
Produces HVAC, fire, security and building automation systems to optimize and protect buildings globally.
Customer Solutions Technician
Field-based technician performing CCTV/alarm inspections and repairs
Job Highlights
About the Role
The day‑to‑day duties include checking system functionality, replacing detector and panel batteries, testing warning sounders, ensuring standby battery operation, verifying detection devices, confirming activation of signaling equipment to the Alarm Receiving Centre, and cleaning CCTV/Wi‑Fi cameras. Technicians also liaise with the service bureau per company procedures and accurately record work details on a mobile data device. • Perform routine inspections and resolve breakdowns on CCTV, video doorbell, and intruder alarm systems. • Replace detector, panel and backup batteries and test alarm sounders. • Verify system operation on standby batteries and ensure proper signaling to the Alarm Receiving Centre. • Clean and maintain CCTV and Wi‑Fi cameras. • Liaise with the service bureau following company procedures. • Record work details accurately on the mobile data device. • Communicate effectively with customers and team members to exceed expectations. • Utilize smartphones, tablets and PCs for job tasks.
Key Responsibilities
- ▸cctv inspection
- ▸battery replacement
- ▸alarm testing
- ▸camera cleaning
- ▸service liaison
- ▸data recording
What You Bring
Candidates must hold a full UK manual driver’s licence, be able to carry and climb ladders, and possess practical hand‑tool skills. They should work safely, be reliable, self‑motivated, and capable of both independent and team work, with strong communication and relationship‑building abilities. Familiarity with smartphones, tablets and PCs is required; a security check will be performed after an offer. • Hold a full UK manual driver’s licence and be able to work at height using ladders. • Use hand and power tools safely and responsibly.
Requirements
- ▸driver’s licence
- ▸ladder use
- ▸hand tools
- ▸power tools
- ▸smartphones
- ▸communication
Benefits
Customer Solutions Technicians are field‑based, performing routine inspections and breakdown repairs on CCTV, video‑doorbell and intruder alarm systems to required standards while delivering high‑level customer service and meeting daily targets. The role is ideal for candidates starting a career in security, with full paid training provided. Technicians receive a company van, uniform, tools, a basic salary and a competitive incentive scheme. The role offers a basic salary plus bonus, pension, company van, tools, uniform and personal development opportunities. • Receive a company van, uniform, tools, basic salary, bonus, pension and personal development opportunities.
Work Environment
Field