Service Area Manager

About the Role

The Service Area Manager will oversee and optimize operations for the Services Department, ensuring projects and client services are completed on time, within budget, and to the highest quality standards. The role collaborates with the corporate office and coordinates with department managers, subcontractors, vendors, and administrative staff to streamline operations, mitigate tasks, and maintain client satisfaction within the San Antonio region. • Oversee and optimize service department operations to meet timeline, budget, and quality goals. • Manage daily scheduling and activities of facilities technicians, project managers, site supervisors, and support staff. • Conduct quarterly facility reviews and develop on‑call schedules for technicians. • Assist the Client Service Center in resolving unclear client requests and support technicians on site. • Document employee performance year‑round and communicate action plans for improvement. • Lead weekly staff meetings with agendas and minutes, ensuring participation in department goals. • Ensure client contract compliance and manage vendor contracts, serving as primary client point of contact. • Schedule monthly client visits to monitor satisfaction and coordinate relocations and new site startups. • Estimate, plan, and coordinate client construction projects from inception to completion. • Generate standard client reports, review work orders for labor, parts, and vendor cost accuracy, and oversee billing processes. • Oversee inventory control, perform monthly reconciliation, and allocate job costs to administration. • Enforce vehicle use policy and lead emergency response efforts for man‑made or natural disasters. • Identify opportunities to improve service processes, work efficiency, and financial performance. • Orient new hires, support teamwork, and assist coworkers with task completion to meet contractual obligations. • Participate in corporate, team, and trade‑specific meetings and organizations.

Key Responsibilities

• ▸operations management
• ▸scheduling
• ▸construction planning
• ▸inventory control
• ▸reporting
• ▸process improvement

What You Bring

A bachelor’s degree in business, facility, or construction management—or equivalent experience—is required, along with a minimum of five years in a trade‑specific role and in management. Candidates must possess knowledge of residential and commercial systems, strong understanding of maintenance and construction processes, budgeting, scheduling, safety regulations, and proficiency with project‑management software and Microsoft applications. The position requires the ability to lift up to 15 pounds, pass a Fit for Duty screening, hold a valid driver’s license with a clear record, and successfully complete a drug screen. • Bachelor’s degree in a related field or equivalent experience; 5+ years trade‑specific and management experience. • Knowledge of residential and commercial systems; strong grasp of maintenance/construction processes, budgeting, scheduling, and safety regulations. • Proficient in project‑management software (e.g., CMiC, BuilderTrend) and Microsoft Office applications. • Ability to perform maintenance tasks in the field when needed. • Problem‑solving and decision‑making under pressure; strong written and oral communication skills. • Action‑driven mindset aligned with FMM’s core values of Quality, Teamwork, Integrity, Safety, and Versatility. • Focus on customer relations, strong organizational and time‑management abilities, and relationship‑building with clients, vendors, and team members. • Detail‑oriented, efficient, adaptable to dynamic project demands and timelines. • Valid driver’s license with a clear driving record; ability to pass drug screen. • Physical ability to lift up to 15 pounds and pass a Fit for Duty screening.

Requirements

• ▸bachelor's
• ▸5+ years
• ▸cmic
• ▸buildertrend
• ▸microsoft office
• ▸problem solving

Benefits

FMM offers a comprehensive benefits package including health insurance with 50% of the premium covered, 401(k) matching up to 3%, paid time off and holidays, an employee assistance program, a company‑provided health‑club membership, a company vehicle or allowance, and a company‑provided iPad or laptop.

Work Environment

Field