Perry Homes
A homebuilder focused on providing quality homes across Texas, catering to various lifestyles.
Customer Engagement Specialist
Manage digital leads, MLS listings, and customer inquiries to enhance buyer experience
Job Highlights
About the Role
The Customer Engagement Specialist plays a key role in managing digital leads, MLS listings, and customer engagement touchpoints to enhance Perry Homes’ customer journey and brand reputation. This position combines digital responsiveness, data accuracy, and customer service excellence to ensure that prospective buyers and agents receive timely, high-quality experiences. Serve as the first point of contact for all online and phone inquiries, including website chats, social media, and third‑party lead sources, and respond promptly, friendly, and professional via phone, chat, email, and messenger platforms. Qualify, re‑assign, and distribute digital marketing leads from the NHC Queue to the appropriate sales queues, and coordinate MLS listings across multiple regions, ensuring accurate entry of pricing, photos, descriptions, and promotions with sales professionals and marketing managers. Support customer satisfaction and brand reputation through active follow‑up, problem‑solving, and documentation.
Key Responsibilities
- ▸digital leads
- ▸mls listings
- ▸lead qualification
- ▸multi‑channel
- ▸data accuracy
- ▸customer follow‑up
What You Bring
The role requires at least a high school diploma; a bachelor’s degree in business, communications, marketing, or a related field is preferred. Candidates should have 1–2 years of experience in MLS coordination, customer service, or digital lead management, and be proficient with CRM systems and MLS platforms, with Salesforce experience considered a plus. Strong written and verbal communication skills, the ability to handle confidential information, and professional representation of the company are essential.
Requirements
- ▸high school
- ▸bachelor's
- ▸crm
- ▸salesforce
- ▸mls coordination
- ▸communication
Benefits
Perry Homes offers a competitive compensation and benefits package that includes medical, dental, and vision coverage, financial planning assistance, time off and life balance, and family‑friendly initiatives. Employees also enjoy opportunities for growth and development, a collaborative and inclusive fast‑paced culture that puts people first, and the stability of a well‑reputed company in the market. • Medical, dental, and vision coverage • Financial planning assistance • Time off and life balance • Opportunities for growth and development • Stable company with strong market reputation
Work Environment
Office Full-Time